Office Administrator (Full time contract) - Victoria (0926)

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers! **Our core values:** Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. **We have everything we need to inspire our customers. Except you.** As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must. **Compensation**: $23.75/hour **Schedule:** 40 hours per week, hours as scheduled, may include weekend shifts. Must drive to work daily to deliver bank deposit. **Contract duration**: 6 months ### As an Office Administrator, you will - Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊). - Field any incoming calls and inquiries. - Assist in administrative duties to run store administration. - Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support. - Take initiative to find creative approaches that make each customer’s experience feel personal. - Build relationships and a great rapport with customers. - Teamwork – You are a team player who can also thrive independently. ### We hope you are passionate about - Customer Service – You are a people person who uses your skills to create great rapport with customers - Teamwork – You are a team player who can also thrive independently - Joining a fun, fast-paced environment! ### The experience we like to see - Working in an administrative/customer service role - Fast and accurate data entry skills with the ability to multi-task - Experience managing customer conflict and escalation - Proficiency in Microsoft Office - **Must be able to work weekends when needed** ### Bonus Points - You exude energy, enthusiasm, and positivity! - You are willing to work additional time when necessary to complete tasks and meet deadlines ### Why join Trail: - Showroom environment - Paid time off - Generous employee discounts - Employee Recognition Program - Extended health care and dental coverage - Gym membership discount - Professional Development Programs - Career Progression - Company events