Office & Experience Specialist

Job description

Quick Summary You're the go-to person for Kin's Chicago office, running day-to-day operations, onsite events, and the culture programs that connect Kinfolk to each other. Who We Are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2026) - Inc. 5000 Fastest-Growing Private Companies - Forbes’ Fintech 50 (2023-2026) - Great Places to Work Certified (May 2024-May 2027) Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com http://kin.com and see how we work (https://www.linkedin.com/company/kin-insurance/life/kin/). The Opportunity We're looking for a Specialist, Office & Experience to help us keep our downtown Chicago office running smoothly and build the programs that connect our people to Kin's culture. This role sits on the People Team and is the go-to resource for office management, onsite events, and employee experience. As a remote-first company, our Chicago office is one of the few places Kinfolk gather in person, which makes this role's impact outsized. You'll shape whether that office feels like a place people want to come to, and you'll build the programs — onboarding, recognition, swag, ERG support — that connect employees to Kin no matter where they sit. Your Responsibilities - Own day-to-day Chicago office operations, including supplies, food, mail, and building coordination, proactively anticipating needs before they become issues. - Own and evolve the office space and vendor and landlord relationships, keeping the office professional, organized, and reflective of Kin's culture. - Track and reconcile office expenses, and identify process improvements to streamline operations. - Serve as the central coordinator for all office events and company onsites, managing logistics end to end including venues, contracts, hotel group rates, and catering. - Negotiate and submit vendor contracts through the company procurement system. - Build and run employee experience programs across the lifecycle, including new hire orientation, recognition programs, and employee gifting. - Own the company swag program end to end, from inventory to vendor relations to shipping. - Own day-to-day employee communications, including the internal wiki and new hire content, and coordinate logistics for our Employee Resource Groups (ERGs). Success in This Role In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make. - The Chicago office runs like clockwork, with proactive systems in place so issues get caught before they affect anyone's day. - Onsite events and company gatherings consistently deliver a great experience for the Kinfolk who travel in. - New hires feel welcomed and set up for success from day one, thanks to smooth onboarding and a well-run swag program. - Employees feel more connected to Kin's culture through consistent recognition, ERG support, and communications. What You'll Bring - Demonstrated experience supporting workplace and employee experience, including maintaining clean and organized shared spaces; 3+ years working with learning and development, internal communications, and/or people teams preferred. - Proven experience planning and executing events, including vendor coordination, budgeting, and managing multiple priorities at once. - Exceptional attention to detail and organizational discipline, with a high degree of ownership and the proactive judgment to anticipate needs and improve things before problems arise. - An aligner, not just an executor — you make sure everyone is on the same page so decisions and momentum come easily. - Comfortable building relationships across internal teams like IT, plus vendors, landlords, and external partners at all levels. - Comfortable being a "yes" person while knowing when to push back on policies, budgets, or logistics. - Able to work in our downtown Chicago office three days a week, Tuesday through Thursday, with Monday and Friday as needed as business needs require. - Ability to lift 30–40 lbs. Bonus if you have: - Experience in HR, employee experience, or internal communications - Familiarity with the downtown Chicago area - Experience with Google Suite, Slack, or office management tools How We Hire We believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until August 18, 2026. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: - Prompt updates and feedback following interviews - Interviews with recruiters, hiring managers, and members of teams - Skills assessment relevant to the position, if applicable - Genuine, thoughtful human interaction at every step How We Support You We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits - Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level - 401(k) with company match up to 4% of eligible earnings - Multiple medical plan options, plus dental and vision coverage - Company-funded HSA contributions (based on medical plan selection) - Company-paid life insurance and short-term disability Health & Wellbeing - A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance - Access to mental health support and confidential counseling resources - Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays - Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development - Career mobility and internal growth opportunities across the organization - Professional development budgets for certifications, conferences, and learning available, subject to management approval HOW WE WORK We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. We assume the best in each other and challenge ideas, not intentions. We show up, work hard, and play to each other's strengths — because that’s how great teams win. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation — it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. WHERE WE WORK We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. EEOC STATEMENT Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com