Office IT System Support (Network Administration)

Job description

**Lalamove** is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. ### What You'll Do: - Handle Procurement process for IT Equipment / Project based on ISO Audit Standard - Managing and Maintaining Office Network Connectivity and coordinating with Network team for Network Infrastructure Design and Build, Troubleshooting and Maintenance (WAN, Firewall, L3/L2 LAN, Wi-Fi System) - Managing and coordinating with Telecom Service (ISP) Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc.) - Managing and Maintaining Voice over IP Phone (PABX) Systems - Managing and Maintaining Office Meeting Rooms Video Conferencing and AV System Setup - Managing, coordinate and troubleshoot for Office Structured Cabling System - Maintaining UPS System Operation - Managing and Implementing Office Expansion or Relocation Projects - Daily System Administration and support (Accounts creation, termination, etc.) - Documentation (Inventory, IT Drawings, IT related documentation) - Maintain and support office Users Workstation (PC/Laptop) and various Office IT Equipment life cycle and availability - Troubleshooting for IT Equipment and inquiries of users - Local IT Team Works Management - Communication with IT Vendors in various categories ### What We Seek: - A proactive IT professional who takes ownership of system performance, issue resolution, and project delivery. - Strong problem-solving skills and the ability to troubleshoot complex technical issues independently. - Effective communicator who can explain technical concepts clearly to non-technical stakeholders. - Collaborative mindset, able to work across teams and departments to ensure seamless operations. - Detail-oriented with a focus on accuracy, process improvement, and operational excellence. - Eager to continuously learn, develop technical expertise, and take on leadership responsibilities. ### What You'll Need: - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). - Proven experience in IT support, systems administration, or related technical roles. - Hands-on experience with troubleshooting hardware, software, and network issues. - Familiarity with ticketing systems, IT service management tools, and standard IT processes. - Strong understanding of security protocols, system monitoring, and backup/recovery procedures. - Excellent problem-solving, analytical, and decision-making skills. - Effective verbal and written communication skills for both technical and non-technical audiences. - Willingness to work onsite at the designated office or facility as required. - Ability to manage multiple priorities and maintain accountability under tight deadlines.