Office Manager

Job description

WHO WE ARE Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others. ROLE OVERVIEW As Office Manager, you will own the operational backbone of Serval’s headquarters. You’ll ensure our workplace runs seamlessly — from facilities and vendors to internal events and employee experience — enabling the team to do the best work of their careers. You will directly shape how it feels to work at Serval. This role is hands-on. You will directly execute internal events, manage day-to-day logistics, and shape the physical environment in ways that make it energizing, organized, and high-performing. This is a high-impact role for someone who thrives on operational excellence, has true hospitality mindset, and understands how environment drives performance. WHAT YOU’LL DO - Own end-to-end office operations, including facilities, supplies, equipment, and vendor management. - Negotiate and manage vendor contracts, ensuring strong service standards and cost discipline. - Ensure workplace health, safety, and security compliance. - Help plan and execute internal events (all-hands, offsites, team gatherings). - Maintain operational readiness of the office at all times. - Serve as the primary point of contact for workplace-related needs. - Be the first point of contact for all guests, ensuring a professional and welcoming office experience. - Continuously improve systems and processes to reduce friction and elevate the employee. WHAT YOU’LL NEED - Exceptional organizational skills with high attention to detail. - Clear, professional communication skills and a service-oriented mindset. - Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously. - Comfort working cross-functionally with leadership, finance, and HR stakeholders. - A genuine hospitality mindset and creating thoughtful experiences — you anticipate needs, sweat the details, and take pride in seamless execution. - Comfort owning logistics end-to-end in a highly accountable role. - Finds satisfaction in making things run seamlessly behind the scenes. NICE TO HAVE - 1+ years of experience in office management, workplace operations, or administrative leadership. - Experience in a high-growth startup or scaling organization. - Experience hosting and planning events from ideation to execution - Track record of improving office efficiency, reducing costs, or enhancing employee experience. - Interest in building a culture-forward, operationally disciplined workplace from the ground up. WHAT WE OFFER - Impact: Be a key player in shaping the success of our product and company. - Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company. - Culture: Join a culture that values innovation, ownership, accountability, and fun.