Office Manager

Job description

**About Bone Dry Roofing:** Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated **Office Manager** to join our growing family. **Benefits & Compensation** - Pay of $18-20/hourly commensurate with experience - Medical, Dental, and Vision Insurance plans available to full-time employees - Company Paid Life, & Short-Term Disability Insurance up to a specified amount - +More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans - 401K Plan with Company Match - Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy) - Company truck and fuel provided for company use - Weekly Pay - Opportunities for career advancement and skill development **Job Overview** Bone Dry Roofing is selectively seeking an **Office Manager** who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have. If you genuinely get a good feeling after helping someone then you may find this role a good fit for you! **This is an onsite position for our St. Louis office.** ### **Responsibilities** - Answer, manage, and document incoming phone calls with accuracy and professionalism - Provide consistent, high-quality customer service in every interaction - Support scheduling, coordination, and general office operations - Serve as a primary point of contact for internal teams and external customers - Maintain organized records, documentation, and communication logs - Assist with resolving customer inquiries and ensuring timely follow-up - Process all sold projects - Make AR calls - Enter completed repair job pictures in CRM - Process open proposals in CRM - Secure mail and apply any payments from checks received. - Make deposits - Order EagleViews for next day's sales appointments. - Create job packets and leave in the appropriate area - Process credit applications for salesmen - Call the homeowner to schedule roofs and other projects - Send roof orders to the Distributor. - Send payment links and reminders after each project - Facilitate the closing process of each completed project - Uphold office standards that reflect strong customer service expectations - Collaborate with team members to support efficient workflow and operations - Assist new employees with completing onboarding paperwork - Other office duties as assigned ### **Qualifications** - 2+ years of office, administrative, or related experience - Experience answering, documenting, and managing phone communications - High school diploma or equivalent - Valid driver’s license - Ability to pass a background check and pre-employment drug screening - Strong organizational and time management skills - Excellent communication and interpersonal abilities - Consistent focus on delivering professional customer service - Ability to multitask and remain composed in a busy office setting