Office Manager

Job description

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision , our specialist in travel fintech; Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix , the AI Infrastructure for profitable growth in air; and , Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. The Role We are establishing our new legal entity in Turkey to support our global flight operations and acquire our local operational license. We are looking for a reliable, self-motivated Office Manager to manage our Istanbul office, handle day-to-day administrative functions, and act as our local company representative. This role combines physical office coordination, local authority representation, and occasional cross-functional administrative support. The workload varies and is often light, making it an ideal position for someone who values autonomy, a calm working pace, and predictable routine tasks. You will spend your days ensuring our physical office is compliant, handling administrative duties, and occasionally assisting our European teams with administrative tasks, local knowledge and translations. Key Responsibilities Office Operations & Administration: Manage day-to-day office routines, maintain the physical presence in our Istanbul office, handle incoming/outgoing mail (scanning and forwarding consumer cases), manage deliveries, and welcome visitors or local authorities. Local Representation: Act as the official on-site representative for local Turkish authorities, company visitors, or occasional walk-in customer inquiries. Localization & Translation: Provide translation and localized administrative support for Customer Care and Commercial departments as needed. Cross-Team Collaboration: Work independently on local tasks while collaborating virtually with our international teams across Europe and beyond. Requirements Location & Work Status: Must be located in (or willing to commute to) Istanbul and hold full legal work authorization in Turkey. Languages: Native/fluent proficiency in Turkish and strong working proficiency in English (written and spoken). Technical & IT Skills: Comfortable with modern digital tools, basic IT troubleshooting, sending emails, managing spreadsheets, and participating in virtual video conferences (Google Workspace / MS Office). Work Style : Self-motivated, highly organized, and comfortable working independently in an office setting with minimal daily supervision. Experience: Prior experience in office administration, customer care, or travel operations is a plus, but motivated candidates meeting the statutory certification requirements are welcome to apply. Mandatory Statutory Qualifications To meet mandatory Turkish regulatory compliance requirements, candidates must hold at least ONE of the following official certifications (applications without one of these will be automatically disqualified): Tourism Education Qualification: Graduation document (vocational high school, associate degree, or undergraduate degree) in Hotel Management and Tourism. Ministry Guide Certificate: An original or certified Tourist Guide Certificate issued by the Ministry of Culture and Tourism. Information Officer Language Certificate: An official TÜRSAB-issued Foreign Language Proficiency Certificate for Information Officers. Ready to take off from day #1 Thorough On Boarding Process We are building a stellar onboarding adventure just for you, spanning your first 120 days, including access to learning resources, Q&A sessions with our CEO and a buddy program. Competitive Benefits We pay fairly and align compensation with your role's impact on the company. Referral bonus, pension and insurances are also applicable, with some variations across our locations. Wellbeing & Community In order to be the best version of you every day, you need an environment that provides for your wellbeing. From breakfast & good coffee to start your day to healthcare, employee assistance plans and team bonding events we've got you covered! Opportunities for Development You will find extensive learning opportunities, team training and workshops connected to your role as well as guidance from renown leaders, all provided in a fast pace environment with flat hierarchies. Hybrid Work We want you to enjoy the best of all worlds and we know that doesn't always mean working at the office. We have a hybrid policy, including working from anywhere 2 weeks every year. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.