Office Manager

Job description

Job Title: Office Manager Location: Los Angeles, CA Reports to: Director of People FLSA Status: Non-Exempt Wage: $25 - $28/hour, full-time The Office Manager plays a central role in ensuring the Alfred headquarters operates efficiently, remains organized, and provides a welcoming environment for employees, visitors, and vendors. Serving as the primary point of contact for day-to-day office operations, this individual oversees workplace maintenance, supplies, deliveries, administrative coordination, and general office support. This is a hands-on, service-oriented position that requires strong organizational skills, attention to detail, and the ability to anticipate needs before they arise. The Office Manager works closely with cross-functional teams, supports cafe operations, coordinates vendor relationships, and helps maintain Alfred's workplace and brand standards. The ideal candidate is resourceful, adaptable, and comfortable balancing competing priorities while maintaining a positive and professional presence. What You'll Do Operations & Workplace Management Oversee daily office operations, ensuring a clean, organized, welcoming, and functional workplace for employees and visitors. Serve as the primary point of contact for office-related matters, including maintenance requests, deliveries, supplies, equipment, and general workplace needs. Proactively monitor the appearance, cleanliness, and organization of shared spaces, including the kitchen, conference rooms, common areas, and training lab. Coordinate routine cleaning, maintenance, repairs, and other vendor services, ensuring issues are addressed promptly and effectively. Manage office supplies and inventory, including ordering, stocking, and monitoring usage to support daily operations. Partner with the Inventory and Operations teams on special projects, material distribution, deliveries, and logistical support for cafe locations. Receive, organize, and distribute incoming mail, packages, and deliveries. Office Administration & Coordination Provide general administrative and operational support to headquarters leadership and cross-functional teams. Coordinate monthly leadership meetings, including scheduling, room preparation, materials, and meeting logistics. Support the planning and execution of company-wide meetings, events, and employee engagement initiatives. Maintain oversight of company keys, access cards, and garage clickers, including distribution, tracking, and collection. Identify opportunities to improve administrative processes, office organization, and overall workplace efficiency. Welcome and assist office visitors, vendors, and external partners, ensuring a professional and positive experience. Customer Experience & Communication Serve as a point of contact for incoming office calls, directing inquiries to the appropriate departments or individuals. Monitor and respond to customer inquiries and feedback received through Alfred's general and online shop email accounts, as well as Tattle. Address customer concerns with professionalism, empathy, and sound judgment, escalating complex matters when appropriate. Partner with internal teams to ensure customer inquiries and operational requests are resolved accurately and efficiently. Maintain clear, timely, and professional communication with employees, vendors, customers, and external partners. Executive & Leadership Support Provide administrative support to the CEO, assist with gifting, special projects, errands, and other administrative needs as assigned. Exercise discretion and confidentiality when handling sensitive information and executive-related matters. Anticipate administrative needs and proactively follow through on assignments to ensure timely completion . Qualifications 2+ years of office management, administration, hospitality, or a related field experience preferred. Availability to work onsite Monday through Friday, 8:30am – 5:00pm. Strong organizational and time-management skills, with the ability to manage competing priorities. Excellent written and verbal communication skills, with a professional and service-oriented approach. Proactive, resourceful, and solutions-oriented, with strong attention to detail and follow-through. Ability to build positive relationships with employees, vendors, customers, and visitors. Sound judgment, discretion, and professionalism when handling sensitive information. Proficiency with email, calendars, Slack, and other workplace productivity tools. Ability to work independently, adapt to changing priorities, and support broader team needs. Benefits & Perks $25 - $28/hour, full-time Medical, Dental, & Vision insurance packages 401(k) contribution (after 12 months of employment) Employee discounts Free coffee & pastry during work hours Monthly coffee/tea bag take home Open Path Collective Therapy reimbursement About Alfred Alfred first opened in 2013 on Melrose Place with a singular vision: to become the neighborhood coffee shop of LA. Fueled by consistent innovation, everyday excellence, and creative partnerships, Alfred delivers a whole experience – all part of our ongoing mission to invite everyone into our world and give them every reason to stay. With more than 20 locations across Los Angeles and beyond, Alfred continues to set the bar for coffee culture worldwide.