Office Manager, Mexico City

Job description

OFFICE MANAGER, MEXICO CITY Location: Mexico City, Mexico ABOUT OXIO OXIO is the world's first Telecom-as-a-Service (TaaS) platform. We are democratizing telecom by making it easy for brands and enterprises to launch and operate their own mobile networks. Our cloud-native platform combines multiple carrier networks into a single SaaS solution, enabling organizations to deliver seamless connectivity while gaining valuable insights into customer and IoT behavior. THE ROLE The Office Manager is responsible for creating a welcoming, well-run, and engaging experience for OXIO's Mexico City team. You will oversee day-to-day office operations, manage vendors and workplace services, support employees and local leaders, and coordinate events and gatherings. You will also provide light administrative support to our People and Finance teams. This is a hands-on role for someone who is highly organized, resourceful, service-oriented, and comfortable managing multiple priorities. The ideal candidate takes ownership, anticipates needs, and enjoys creating an excellent workplace experience for others. THE DIFFERENCE YOU WILL MAKE OFFICE & WORKPLACE OPERATIONS - Own the day-to-day operation of the Mexico City office, including supplies, catering, meeting spaces, mail, deliveries, cleaning, security, and facilities. - Manage office vendors and service providers and coordinate maintenance, repairs, and other workplace needs. - Track office expenses and support budget management. - Serve as a welcoming and reliable point of contact for employees, leaders, and visitors. EMPLOYEE & ADMINISTRATIVE SUPPORT - Support employee onboarding and offboarding, including documentation, equipment distribution and retrieval, and system access. - Support Mexico benefits administration by coordinating employee information and changes with external providers. - Serve as a first point of contact for routine workplace and administrative questions, escalating HR matters to the People team as appropriate. - Provide administrative support to Finance, including invoices, expenses, vendor payments, and office-related expenses. EVENTS & EMPLOYEE EXPERIENCE - Coordinate team lunches, office events, leadership visits, and other employee gatherings. - Help create opportunities for employees to connect and build community. - Partner with the People team and local leadership on employee engagement initiatives. YOUR EXPERTISE - 4+ years of experience in office management, workplace experience, hospitality, operations, administration, or a related field. - Strong organizational skills and excellent attention to detail. - Experience managing vendors, coordinating events, or overseeing office operations. - Excellent written and verbal communication skills in both Spanish and English. - Service-oriented, proactive, and comfortable working independently. - Strong judgment, problem-solving skills, and discretion. - Proficiency with Google Workspace and workplace productivity tools. NICE TO HAVE - Experience in a startup or high-growth environment. - Experience supporting a global organization. - Experience with Mexico payroll, benefits, or external HR providers. - Familiarity with BambooHR, Slack, Confluence, or Asana. WHAT SUCCESS LOOKS LIKE - The Mexico City office runs smoothly and efficiently. - Employees and visitors feel welcomed and supported. - Office vendors and workplace services are well managed. - Onboarding and employee administrative processes are seamless. - Events and gatherings are thoughtfully coordinated. - Employees know they can rely on you for day-to-day workplace support. WHAT WE OFFER - The opportunity to have a meaningful impact at a fast-growing startup. - Mentorship and professional development opportunities. - Career growth opportunities. - Competitive compensation and benefits. - Stock option incentive program. - An international, collaborative work environment with opportunities to work across countries and functions. INCLUSION & BELONGING OXIO is committed to fostering a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered to do their best work. We welcome applicants from all backgrounds and are committed to providing equal employment opportunities. We do not discriminate against employees or applicants based on any characteristic protected by applicable law. If you require an accommodation during the application process, please contact hr@oxio.io for assistance.