Office Manager, Workplace & IT Coordinator

Job description

# About Pivotal Health Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ## About the Role Pivotal Health is looking for an Office Manager, Workplace & IT Coordinator to own how our Los Angeles office runs, day to day and behind the scenes. Right now there's no single owner for office or IT issues — when something breaks, there's no clear "who do I call." You'll become that person: the one who keeps the space running, the vendors managed, new hires set up from day one, and the first line of defense when a laptop or the wifi acts up. ***This is a part-time role and does not include benefits.*** This is a hands-on, high-ownership seat for someone who's just as comfortable negotiating a vendor contract as restocking the supply closet — and who takes real pride in building the systems, like a shared FAQ or a clear escalation path, that mean the same question never has to get answered twice. You'll partner with IT/Security on equipment and access, but the day-to-day judgment calls are yours. ## What You'll Do - Own facilities, vendor relationships, and the office budget end-to-end — from contract negotiations to renewals. - Keep shared spaces (kitchen, supply closet, common areas) stocked, organized, and genuinely welcoming. - Run onboarding logistics for every new hire — desk setup, equipment, and a first-day experience that feels considered. - Serve as first-line IT support: basic troubleshooting (wifi, hardware, account access) and equipment provisioning in partnership with IT/Security. - Track company assets and manage AV for meetings and events. - Plan and run in-person events sized for a growing office. - Build the lightweight systems — a Slack channel, a Notion FAQ — that don't exist yet, so recurring questions get answered once. ## What We're Looking For - 2–4 years in office management, workplace, or operations — ideally at a startup where priorities shift and ambiguity is normal. - Comfortable with basic IT troubleshooting (wifi, hardware, account access) — you don't need to be technical, but you can't be intimidated by it. - A genuine service mindset with no ego about task size: equally at home negotiating a vendor contract and restocking the snack shelf. - Strong communicator with good judgment under ambiguity and real discretion handling sensitive information. - An eye for detail — you understand that small things (signage, seating, a clean kitchen) add up to how people experience a room. - This is an individual-contributor role built around ownership and follow-through, not oversight — you'll build the systems and be the go-to person, not manage a team. ## Extra Credit Experience - Experience in healthcare, health tech, or another regulated industry. - Familiarity with Rippling, Google Workspace admin, or basic MDM platforms. - Event planning experience. ## **Why You’ll Love Working Here** We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from *you*. **Benefits Include:** - Competitive compensation, including equity - Full health, dental, and vision coverage - Retirement savings plan through 401(k) - Flexible time off - Opportunities for company-wide connection and events **Ready to Make an Impact?**We’re building something meaningful; and we want you on the team. Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement *together*. ## **Employment Information** **Work Authorization** Candidates must be authorized to work in the United States without current or future employer sponsorship. **Equal Employment Opportunity** Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. **Reasonable Accommodations** Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know. **Background Checks** Employment is contingent upon successful completion of applicable background checks, where permitted by law. **At-Will Employment** Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.