Office Receptionist

Job description

**Who We Are** At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it. At MFSG, we work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you’re solving problems, building systems, or shaping strategy, your work fuels real support for real people. **We’ve Got You Covered** - **Compensation Philosophy** – Competitive pay aligned with experience and market standards - **Discretionary Annual Bonus** – Rewarding both individual and company performance - **Comprehensive Benefits** – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program - **Retirement Plans** – Helping you plan and save for the future - **Hybrid Work Environment** – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity - **Perks and Rewards** – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact **The Job: Office Receptionist** Provides professional front-of-house service and coordinated office operations support to create a welcoming, organized, and efficient workplace for team members, visitors, and leaders. **How You’ll Make an Impact:** **Reception and Front-of-House Service** - Provide consistent reception coverage during business hours, greet visitors, confirm appointments, issue or coordinate visitor access, and notify hosts promptly. - Answer and direct incoming calls and general inquiries, monitor shared reception communications, and provide courteous, accurate information. - Maintain a professional, welcoming, and organized reception area while following visitor-security, privacy, and emergency procedures. **Office Operations and Facilities Coordination** - Coordinate day-to-day office operations and respond to team member requests, escalating urgent or specialized matters to the appropriate partner. - Submit & track facilities requests; coordinate building management, maintenance providers, cleaners, and other vendors; and follow through to resolution. - Monitor meeting rooms, shared spaces, kitchens, and office equipment to support a functional and professional work environment. **Mail, Courier, Supplies, and Financial Administration** - Receive, sort, distribute, and send mail, packages, and couriers; maintain tracking records when required and handle sensitive items appropriately. - Monitor office, kitchen, and stationery inventory; place approved orders; receive deliveries; and maintain organized storage areas. - Support approved office purchases, invoice and receipt administration, and cheque processing in accordance with established controls and procedures. **Meeting, Catering, and Event Support** - Coordinate catering and meeting logistics for office meetings, Executive Team meetings, leadership sessions, team engagements, and corporate events. - Prepare meeting rooms and coordinate room setup, supplies, refreshments, vendors, and post-event reset or cleanup. - Assist with the planning and on-site execution of office events and other workplace initiatives as assigned. **New Hire and Workplace Support** - Coordinate the office setup for new hires, including access requests and first-day logistics in partnership with HR, IT, and people leaders. - Provide new hires and visiting team members with practical office information and help connect them with the appropriate internal resources. - Support ongoing workplace needs and help maintain current office information, signage, procedures, and resource materials **Corporate Administration and Continuous Improvement** - Serve as a central coordination point for routine company-wide administrative needs and collaborate with corporate departments to support smooth communication and workflow. - Maintain accurate records, checklists, contact lists, and task tracking; identify practical improvements to reception and office processes. - Provide general administrative support and complete other related duties consistent with the role's purpose and level. **What You Bring:** - At least one year of related experience in reception, office administration, office services, hospitality, customer service, or a comparable customer-facing coordination role. - Two or more years of related experience in a corporate office environment, including exposure to facilities or vendor coordination, mail and courier administration, meeting and catering support, or new hire office setup. **Experience** - **At least one year of related experience in reception, office administration, office services, hospitality, customer service, or a comparable customer-facing coordination role.** - **Two or more years of related experience in a corporate office environment, including exposure to facilities or vendor coordination, mail and courier administration, meeting and catering support, or new hire office setup.** - Strong service orientation and the ability to create a welcoming, professional experience for visitors and team members. - Clear written and verbal communication skills, with sound judgment regarding when and how to escalate requests. - Strong organization, prioritization, and time-management skills, with the ability to manage frequent interruptions and competing requests. - Demonstrated attention to detail, follow-through, reliability, and discretion when handling confidential or sensitive matters. - Proactive, resourceful, and adaptable approach with practical problem-solving skills and a continuous improvement mindset. - Ability to collaborate effectively with team members, people leaders, executives, vendors, building management, and cross-functional partners. - Working proficiency with Microsoft Office Suite, including email, calendars, documents, spreadsheets, and presentation tools. - Ability to learn and use visitor management, telephone, room booking, work order, purchasing, invoice, expense, and courier systems. - Proficiency with standard office equipment, including multifunction printers, scanners, postage or shipping tools, and audio-visual meeting room equipment. - Ability to use approved AI tools responsibly, with appropriate review of outputs and protection of confidential, personal, and sensitive information. **Education** Postsecondary certificate or diploma in office administration, business administration, hospitality, customer service, or a related field **SALARY RANGE: C$ 60,000 - C$ 65,000** Ready to apply your superior customer service and office administration expertise to make a real impact? Join us and help shape the future of MFSG. Apply today and let’s build the future of MFSG, together. **Committed to Equal Opportunity:** MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. About MFSG – Our Commitment to Responsible Innovation At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities. We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.