Officer, Client Service

Job description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About the Role As an Officer, Client Service, you are responsible for the servicing of clients within onboarding, maintenance, trade service and cash management, covering product fulfilment to support sales origination activity, in addition to activities relating to the day-to-day management of customer enquiries. You will provide the entry point and first experience for customers and is critical to the delivery of new revenue and meeting customer expectations. You are also responsible for handling daily customer calls, inquiries and service requests to ensure customers' requests are addressed in a timely manner within the agreed SLA and in line with customer expectations. You will contribute to customer service performance by maintaining high call quality, productivity standards, accurate customer records and supporting cross-selling activities as required. Apart from the above, you will also carry out activities related to Retail customers and accounts amid the exit of Retail Business in 2017 but a number of Retail accounts are still maintained with the bank, including handling enquiries from Retail customers and local authorities on their historical transactions/activities. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Location: ANZ Branch Ho Chi Minh City, Vietnam Role Type: Permanent, Full-time What will your day look like? Provide customer service support across Cash, Lending, Trade and Onboarding products. Act as a key contact for customer enquiries and service requests. Deliver timely and accurate solutions to meet customer needs. Use digital tools and available data to enhance customer service delivery. Handle customer enquiries from both onshore and offshore service teams. Support onboarding, account maintenance, product setup and documentation requirements. Process customer requests and ensure resolution within agreed service levels. Coordinate with internal stakeholders to ensure seamless service delivery. Perform callback verification for fund transfer instructions in line with procedures. Manage account closure requests and support regulatory servicing requirements. Resolve customer complaints and escalate issues when required. Maintain compliance with risk, regulatory and operational requirements. Contribute to team goals, productivity and service excellence. Support continuous improvement initiatives, process enhancements and policy updates. Promote collaboration through knowledge sharing, cross-skilling and teamwork. Adhere to ANZ values, governance standards and operational controls. What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in Client Services, supporting Cash, Lending, Onboarding and Trade products. Good understanding of client onboarding and account maintenance across Cash, Lending (including Syndication), Markets and Trade products. Broad banking product knowledge and experience supporting Sales teams with familiarity with industry practices and standards. Understanding of banking products, credit management and regulatory requirements. Knowledge of operational risk, compliance, regulatory reporting and internal controls. Understanding of bank policies, procedures and governance requirements. Strong ability to manage priorities and deliver tasks within deadlines. Customer-focused with excellent service delivery skills. Strong relationship management and stakeholder engagement capabilities. Effective interpersonal skills with a positive and collaborative approach. Excellent written and verbal communication skills. Proficient in Microsoft Office applications, particularly Excel, PowerPoint and Word. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 125299. Job Posting End Date 29/10/2026, 11.59pm, (Melbourne Australia)