Officer - Fulfillment Air

Job description

About the Company: At Almosafer Travel & Tourism Co, we’re not just part of the travel industry, we’re helping shape its future. As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region. We’re united by a bold vision: To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region. About the Job: The role holder will be responsible for handling the Air Fulfillment processes. Responsibilities : Ticket issuance for Failed bookings processed online. Understand types of commission and deals and apply it to all relevant bookings. Effectively evaluate all online orders and adhere to the fraud checks and the process inline. Responding and prioritizing all email correspondence. Being customer oriented. Working on the GDS to process refunds and amendments. Queue management. The purpose is to remove unproductive segments and foresee any flight disruptions. Re-accommodating customers on schedule changes alternatives/failures. Effective reporting of all bookings and assist in accounting and reconciliation of orders. Maintain high quality standards and adhere to the process at all times, limiting any errors. Profile Requirements : GDS preferred not a mandate. Bilingual. Team player and committed. Experienced professional preferred. Being you @ Almosafer: At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one. Here, you will find: A purpose-led workplace where your ideas can create real impact Ongoing learning and development to help you grow with intention Recognition that celebrates your wins, both big and small A community built on trust, curiosity, and shared momentum No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.