Officer, Lifestyle Relationship Manager (Affluent Cards)

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. We’re currently looking for a high caliber professional to join our team as Officer, Lifestyle Relationship Manager (Internal Job Title: Client Service Officer - C11) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. The Lifestyle Relationship Manager – Affluent Cards (ULTIMA Card Relationship Manager) role at Citi is a specialized position focused on delivering premium, personalized service to high-net-worth cardholders. In this role, you’re expected to: Serve as the dedicated point of contact for top-tier ULTIMA cardholders, offering white-glove services Provide proactive, bespoke account management, ensuring exceptional client experiences Deliver Lifestyle Concierge services (e.g., travel bookings, exclusive event access, luxury retail assistance) with support from external vendors Partner with Product & Marketing to refine cardholder benefits and customer journey Work with CitiPhone (customer service) to ensure seamless support for affluent clients Collaborate with Citigold Private Client and Citi Private Bank teams to align services under the “One-Citi" approach. Manage relationships with external lifestyle vendors, ensuring service quality and exclusivity Monitor vendor performance and act as a gatekeeper for premium offerings Design and optimize workflows for affluent segment initiatives Use data analysis to identify trends, enhance client satisfaction, and drive retention Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: Experience: Background in private banking, luxury hospitality, or premium services Mindset: Client-centric, proactive, and adept at managing high expectations Soft Skills: Polished communicator, culturally aware, and skilled in conflict resolution Analytical & Problem-Solving – Ability to interpret data, assess client needs, and recommend solutions Communication & Diplomacy – Skilled in handling high-profile clients with discretion and professionalism Industry Knowledge – Understanding of wealth management, luxury services, and card products Project Management – Experience in designing processes and leading initiatives Attention to Detail – Ensures accuracy in high-stakes client interactions Moderate but direct influence on client retention and satisfaction Affects core business performance through premium service delivery Works with variable, sometimes complex issues requiring sound judgment Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today ------------------------------------------------------ Job Family Group: Private Client Coverage ------------------------------------------------------ Job Family: Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.