Officer, Recovery Collections Analyst

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. We’re currently looking for a high caliber professional to join our team as Officer, Recovery Collections Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. In this role, you’re expected to: Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program). Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to influence customer behavior with established procedures. Ensure proper collection actions by addressing the issue, including initiate legal actions, liaise with lawyer (for backend collections) Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts Handles issues on systems, process and participates in UAT as necessary. Provide feedback on project –related activities. Monitor errors to ensure adherence to audit and control processes. May recommend appropriate actions to resolve identified problems. May work with business teams to develop system process improvements and solutions Responsible for performance analysis and probability of payment from customers, reducing the risk, improving performance of customers with higher balances owed. Requires the ability to interact with people in the business (Internal / External to collections). Responsible for conducting interviews with clients to assess their situation and reach a negotiation You must identify trends and business projections based on economic conditions This position leverages the combination of quantitative skills to maximize recovery while maintaining operational quality and ensuring a positive experience with the client. Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: Ideally 2 years experience in Collection Candidates without prior experience are also welcomed to apply Responsible, Analytical, Proactive, Adaptation, Organized, Teamwork, Work Under Pressure, Results Oriented. Innovation and generation of proposals. Ability to adjust quickly to changes and reprioritization in the market Bachelors degree Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today ------------------------------------------------------ Job Family Group: Operations - Collections Default ------------------------------------------------------ Job Family: Recovery/Write-offs ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.