Officer, Specialist, Account Services, Consumer Banking Ops, Technology & Operations

Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Requirements Key Responsibilities Perform KYC (Know Your Customer) operations, including customer onboarding, account opening, and ongoing customer due diligence Ensure compliance with regulatory requirements and internal policies related to KYC and anti-money laundering (AML) procedures Conduct thorough reviews of customer documentation and information to verify identity, source of funds, and assess risk profiles Collaborate with cross-functional teams to resolve customer queries, address discrepancies, and provide timely updates Maintain accurate and up-to-date customer records in the bank's systems Assist in the implementation and enhancement of KYC processes and procedures to improve efficiency and effectiveness Participate in training and development activities to stay informed of regulatory changes and best practices in KYC operations Requirements Minimum 4-5 years of experience in KYC operations or customer due diligence within the banking or financial services industry Strong attention to detail and ability to work with a high degree of accuracy Proficient in using banking systems and software applications related to KYC and customer onboarding Excellent communication and interpersonal skills to interact with customers and cross-functional teams Ability to work in a fast-paced environment and handle multiple tasks simultaneously Demonstrated problem-solving and analytical skills to identify and resolve issues Commitment to maintaining confidentiality and adhering to ethical standards Location: Chennai-DBIL Job: Operations Schedule: Regular Employee Status: Full time