OFFICER, Specialist, Contact Centre, Consumer Banking, COO

Job description

Business Function Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers. Responsibilities Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat Assist clients with a wide range of banking inquiries, transactions, and account-related matters Collaborate with cross-functional teams to ensure seamless customer experiences Identify and address customer needs, concerns, and feedback to enhance service quality Maintain accurate records and documentation of client interactions Continuously develop product knowledge and stay updated on banking industry trends Contribute to the implementation of process improvements and initiatives to enhance operational efficiency Requirements Excellent communication and interpersonal skills with the ability to interact with clients from diverse backgrounds Strong problem-solving and analytical skills to handle a variety of customer inquiries and requests Proficient in using various software applications and digital tools to support customer service activities Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Commitment to providing high-quality customer service and a genuine interest in the banking industry Relevant experience in a customer-facing role or contact center environment is preferred Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: Taipei Hub -11F Job: Customer Service Schedule: Regular Employee Status: Full time