Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations

Job description

Business Function Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers. Requirements Job Duties and Responsibilities To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner To understand customer’s needs and provide solution / attention to them To fulfil customer requests, ensuring total customer satisfaction To demonstrate strong work commitment and work ethic To solicit customer feedback To adhere to schedule of work & be available for deployment at short notice when on standby Open to work shifts across Monday to Sunday (it is not 24/7). Experience Minimum 3- 5 years of Banking experience. Experience in Indian Banking industry Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax Experience in phone banking operations Understanding of RBI Regulations Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage Excellent Communication skills, good writing skills Willingness to learn new product Technical Competencies Experience in Indian Banking industry Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax Experience in phone banking operations Understanding of RBI Regulations Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage Education Graduate / Post Graduate Location: DBS Bank Centre Job: Customer Service Schedule: Regular Employee Status: Full time