Officer, Specialist, Law Enforcement Agency Operations, Shared Services-Multi-role, Technology and Operations

Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose - Handling LEA Notices for IBG segment Key Requirements Key Accountabilities - Handling LEA Notices for IBG segment and Swift Operations as Back Up Job Duties & Responsibilities - Responsible to handle emails, letters, complaints, notices, court orders from various Legal and Enforcement agencies, Regulatory authorities - Responsible to ensure all notices received are actioned as per timelines mentioned in notices - Responsible for preparation of MIS tracker &related activities - Actively engaged in LEA process improvement and responsible for writing process notes and SOP’s - Engage with all units and stakeholders as per LEA requirement to ensure notices are compiled on timely basis - Should have exceptional skills in handling large volumes of notices ,advanced excel skills, MS-Word , analytical & PPT - Should have good communication and understanding skills so as to manage internal as well as external stakeholders - Actively Participate in UAT for automation - Maintain comprehensive documentation of investigations, findings, and actions taken Required Experience - Good understanding of LEA Notice Handling and related to Banking operations for a minimum period of 5-6 yrs - Stakeholder Management - Effective Communication skills - A positive attitude to work in a team and provide proper assistance and support to the team as required. Education / Preferred Qualifications - Graduate / Postgraduate - Overall Experience In LEA Notice Handling and Banking Operations Core Competencies - Performance & Results Orientation - Strong communication and persuasive skills - Teamwork - Professional Excellence - Operational, Product and Process Risk Management - High level of thinking and execution capabilities Technical Competencies - Good knowledge on Microsoft applications - Should be proficient in Excel. - Basic understanding of transaction banking products and associated technology platforms and operational procedures Location: Regional Office Chennai Job: Operations Schedule: Regular Employee Status: Full time