Officer, Surveillance

Job description

REQ14010 Officer, Surveillance (Open) POSITION SUMMARY: The Officer, Surveillance provides proactive monitoring, analysis and protection of all revenue generating activity within the boundaries of Melco Resorts Leisure (PHP) Corporation. He / She performs all responsibilities in accordance with MRP standards, policies and procedures. He / She ensures that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance and/or Supervisor, Shift in a timely manner. PRIMARY RESPONSIBILITIES: Maintain Effective Relationship with Internal Customers Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc. Meet the customers’ requirements and expectations through the prompt and accurate relaying of information. Build credibility with customers through professional behaviour. Liaise with other departments to promote the Surveillance department. Use discretion in handling difficult situations with the assistance of a Supervisor, Shift /Senior Operator, Surveillance. Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially. Ensure work remain covert within the confines of the Surveillance department. Survey Staff/ Customers Activity from the Monitor Room Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy. Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel. Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc. Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc. Analyse information from information technology systems Evaluate and analyse information from multiple sources. Respond to situations identified through surveillance and computer analysis systems. Maintain control and confidentiality of Surveillance and computer systems. Operate Central Monitoring /Communication Console Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures. Label, file, documents and store recording mediums. Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained. Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning. Operate advanced IT systems and communication equipment in accordance with operating requirements. Work as part of a Team Build credibility with other team members. Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills. Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times. Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained. Report on illegal activities Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed. Document at illegal activities using recording mediums and the appropriate electronic reporting system. Investigate complex and protracted incidents. Confidentiality & Policy Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use. Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times QUALIFICATIONS: Experience Previous experience in Casino Surveillance is desired Candidates with minimal to no experience will be considered Have a professional & investigative attitude Education Tertiary level desired Skills / Competencies Must be reliable, trustworthy and honest High level of integrity Strong Mathematics skills essential Good organisational skills Observant Self-motivated Attention to detail Investigative background Maintain strict confidentiality