Officers Club Manager

Job description

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking an Officers Club Manager to support a unique US Navy program based on the island of Diego Garcia. JOB RESPONSIBILITIES The Officers Club Manager is responsible for overseeing the day-to-day operations of the Officers Club, ensuring compliance with safety standards, staff training, customer satisfaction, and operational excellence. Key responsibilities include, but are not limited to: Managing all aspects of the Officers Club operations, including food and beverage services, customer relations, and event coordination. Leading, supervising, and training club staff to ensure compliance with customer service standards equivalent to the Navy’s MWR Star Service, Achieving Extraordinary Customer Relations (AECR) program. Maintaining full compliance with CNICINST 1710.3 - Chapter 1, Section 114 regarding the handling, storage, and use of hazardous materials within the facility. Ensuring all club personnel complete current Cardiopulmonary Resuscitation (CPR) certification . Monitoring and enforcing high standards for cleanliness, organization, and food safety in all areas of the club. Developing and implementing programs and services that meet the needs of patrons, promoting a positive customer experience. Overseeing inventory management for supplies, equipment, and hazardous materials, ensuring proper usage, storage, and record-keeping. Managing financial records, tracking budgets, and ensuring adherence to fiscal requirements and revenue goals. Communicating regularly with patrons, staff, and other stakeholders to address and resolve concerns, ensure satisfaction, and improve service offerings. Planning, promoting, and executing special events, catering services, and activities tailored to the needs of officers and guests. Preparing and submitting routine reports regarding club operations, personnel training compliance, and customer service outcomes. MINIMUM REQUIREMENTS At least two (2) years of experience in hospitality, food and beverage management, or facility operations, preferably in a managerial or supervisory role. Current CPR certification or the ability to obtain certification before employment begins. Completion of or willingness to complete customer service training equivalent to the Navy’s MWR Star Service, AECR course . Training or ability to obtain training in the proper handling, storage, and management of hazardous materials , in compliance with CNICINST 1710.3, Chapter 1, Section 114 . High school diploma or equivalent. Proven ability to oversee and manage food and beverage services in compliance with safety and health regulations. Must be in possession of a valid passport and be able to travel internationally. Passport should be valid for a minimum of one (1) year or more at the time of hiring. Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment. PREFERRED QUALIFICATIONS Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Previous experience managing a military club, officers club, or a similar hospitality facility, particularly in remote or austere environments. Knowledge of Navy MWR operations and standards, particularly as documented in CNICINST 1710.3 . Strong leadership, interpersonal, and customer service skills. Proficiency in financial management, including budgeting, revenue reporting, and inventory control. Prior experience in OCONUS (Outside the Continental United States) or austere environments with multi-national workforces. OTHER RESPONSIBILITIES Safety : Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy-aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality : Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities. Procedure Compliance : Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.