Offline Operations Intern

Job description

**Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma – The Sleep Company**. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. **Ready to awaken your best with us?** ### What you'll do: - You will be part of our B2B Supply Chain teams and focus on one of the following missions: **Quality & Process Excellence/Production & Planning/Logistics/Operations** - **Quality & Process Excellence** - Analyse and improve operational processes to increase efficiency and reduce errors - Support the implementation of standardized workflows and quality controls - Monitor key performance indicators and prepare regular performance reports - Collaborate with cross-functional teams to identify and execute process improvement initiatives - **Production & Planning** - Assist in demand forecasting and production scheduling to ensure optimal stock levels - Coordinate with suppliers and production partners to meet delivery timelines - Track order progress and resolve bottlenecks in the production process - Contribute to process documentation and optimization of planning tools - **Logistics** - Support first mile operations, coordinating supplier collections and inbound transport - Monitor last mile deliveries, resolving delays and improving customer experience - Assist with warehouse inventory tracking, stock accuracy, and process optimization - Manage return flows, ensuring efficient processing and clear communication with partners - **Operations** - Assist OPS account managers in coordinating with B2B partners and internal teams - Support order management by tracking, updating, and ensuring accurate order fulfilment - Collaborate with the customer excellence team to address client issues and ensure satisfaction - Maintain operational dashboards, reporting performance and improvement opportunities ### Who we're looking for: - You are equipped with good communication skills in English. - You are skilled in data analysis, enjoying working with numbers and finding ways to improve them. - You are process-driven, with a passion for optimizing workflows and driving efficiency. - You are an excellent communicator, ready to collaborate with teams across the globe. - You are eager to learn, adapt, and take initiative in a fast-paced, dynamic environment. - You are available to start in the next two months. ### What we offer: - A competitive Package of 1250€ monthly (including meal allowance and Coverflex benefits) - Employee discount on Emma products for yourself, friends and family (applicable in all EU markets) - Private health insurance including dental care - In-house Portuguese classes from beginner to advanced level - A combination of personal and company growth to accelerate your career and help you reach your goals - The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team - Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA - To work and learn from experts in diverse fields and get to know your team members at exciting company events