OKTA L3 Support Lead & SME

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Key Accountabilities Design, build, and troubleshoot complex Okta Workflows (event‑driven, multi‑step, API‑integration) Handle changes for APP integrations. Lead Okta API‑based integrations and troubleshooting, including rate limiting, error handling, and token flows Support scenario‑based change delivery (app onboarding, federation, lifecycle orchestration) end‑to‑end Act as client‑facing technical authority, able to articulate design decisions and trade‑offs clearly Provide hands‑on technical leadership and advisory input across the Okta platform, workflows, and standards under WPP governance Contribute to the design and implementation of authentication policies, MFA controls, and security configurations subject to WPP approval Support platform scalability, resilience, and security alignment through execution, operational insight, and remediation activities Operations & Service Leadership Accountable for 24x7 availability, SLA performance, and service continuity Act as final escalation points for critical authentication and access incidents Lead P1/P2 major incidents , root cause analysis, and remediation actions Define and maintain on-call, escalation, and support readiness models Security, Risk & Compliance Ensure OKTA services meet security, audit, and regulatory requirements Partner with SOC, GRC, and Audit teams on risk assessments and compliance activities Own remediation plans for identified security gaps or audit findings Leadership & Stakeholder Engagement Provide technical and functional leadership to L3 SME and global IAM teams Act as a trusted advisor to senior IT and Security leadership Mentor senior engineers and ensure effective knowledge transfer Skills & Experience Essential 12–15+ years of experience in IAM / Security / System Administration, with significant hands‑on identity engineering experience 2+ years of hands-on OKTA administration, with strong focus on OKTA Proven hands‑on experience designing, building, and maintaining complex Okta Workflows (minimum 12 months) Proven experience supporting enterprise IAM platforms within a 24x7 service model Strong expertise in authentication, MFA, Single Sign-On, lifecycle management, and identity federation Hands‑on Okta API usage and troubleshooting, including token handling, rate limiting, and error resolution Expertise in Okta application integrations (SAML, OIDC, SCIM) and lifecycle orchestration, and app onboarding/offboarding Provide senior‑level hands‑on support for complex BAU and change activities, including workflow remediation, agent upgrades, audit support, and corrective configuration changes Lead P1/P2 incident management, root cause analysis, and remediation Act as senior technical escalation and mentor for L3 Okta engineers Strong client‑facing communication skills, able to articulate technical decisions and trade‑offs clearly Expertise in OKTA App integration and management of OKTA-mastered application lists and approver configurations, with regular CMDB updates Lead deployment, maintenance, and upgrades of new OKTA agents, including coordination with infrastructure teams, health monitoring and remediation Managing network zone configurations, and IP whitelisting within Okta Provisioning and governance of OKTA administrative access, including periodic review and revalidation Provisioning and lifecycle governance of service accounts, including certification and periodic revalidation Ongoing governance and updates of OKTA-mastered applications, accounts, approvers, and CMDB records Deliver hypercare support for new implementations, criteria changes, and upgrades Support audits, including evidence collection and execution of approved remediation activities Plan and execute Okta platform upgrades, including compatibility testing and migration coordination, and user impact planning Plan and execute software upgrades, including compatibility testing and user migration strategies for new releases Support group synchronization One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Desirable Experience in large, global enterprise environments Exposure to Zero Trust and modern identity security frameworks Qualifications / Certifications OKTA professional Certified, OKTA admin certified (Mandatory) OKTA workflows, OKTA Certified Consultant, Security certifications (CISSP / CISM) – desirable Decision Making & Impact Makes high-impact L4 / consultant‑level and operational decisions affecting global access services Accountable for service stability, security posture, and risk reduction Influences IAM strategy and platform direction at enterprise level Working Conditions 24x7 global support model (rotational on-call) Collaboration across APAC, EMEA, and NA/LATAM regions Location Bangalore – India. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.