Olive & Hay Host

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment The Host is responsible for creating a warm and welcoming first impression for guests while supporting the overall flow and efficiency of the restaurant. This position serves as a key point of communication between guests, servers, managers, and other departments to ensure a seamless dining experience. Key Responsibilities: Warmly greet and welcome guests upon arrival. Manage reservations, walk-ins, waitlists, and table assignments through the restaurant reservation system. Seat guests efficiently while maintaining proper rotation and balancing server sections. Maintain accurate table status and communicate changes with the service team and management. Answer incoming phone calls and assist with reservation inquiries and general restaurant information. Communicate special occasions, dietary restrictions, VIP guests, and other relevant details to the appropriate team members. Coordinate with servers, bussers, and managers to support efficient table turns and minimize guest wait times. Maintain an organized, clean, and professional host stand and entrance area. Assist with takeout orders and other guest service needs when necessary. Provide accurate information regarding restaurant hours, menus, resort amenities, and dining options. Professionally address guest concerns and involve a manager when additional assistance is needed. Support the restaurant team during high-volume periods by assisting with additional operational needs as assigned. Maintain professional appearance, communication, and service standards at all times. The ideal candidate is friendly, organized, professional, and comfortable working in a fast-paced hospitality environment. Strong communication skills, attention to detail, and the ability to remain composed while managing multiple priorities are essential for success in this role. - We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.