Omaha Taxpayer Assistance Representative

The work we do matters! Hiring Agency: Revenue - Agency 16 Location: Omaha, NE Hiring Rate: $19.474 Job Posting: JR2026-00029059 Omaha Taxpayer Assistance Representative (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 09-17-2026 Job Description: **The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for these positions.** This position is a 100% "working in office" position Do you have a passion for customer service? Are you looking for a job with great benefits? Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you! DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year! We offer competitive health insurance benefits, life insurance and an employee assistance program. We also invest in our staff’s development and offer Linkedin Learning courses. We have on the job training and support through the Senior Agent and Supervisor. DOR also offers opportunity for advancement as positions openings become available. DOR is seeking a self-motivated individual to join our Omaha office as Taxpayer Assistance Representative. This individual will learn to assist taxpayers with questions regarding Nebraska regulations, statutes, forms, refunds, and filing requirements. The individual will assist in guiding business or individual accounts that are delinquent in filing returns or paying tax liabilities and/or questions on getting licensed with DOR for a permit. The Representative may also initiate adjustments to tax returns or taxpayer accounts and educate taxpayers regarding tax and regulation compliance. Interaction with the public will take place in person, on the phone, or via written correspondence. Requirements / Qualifications: Minimum Qualifications : Associate’s Degree in business. OR Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations. Preferred Qualifications : Preference given to applicants who can read, write, and speak Spanish fluently. Call center experience also a plus. Knowledge, Skills and Abilities: Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook. Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; critical thinking; data entry; computer use and databases; and customer service. Ability to: communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment. If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.