OMNI Coordinator (Sur La Table)

Job description

With over 58 stores and the largest avocational cooking program in the US, **Sur La Table** offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The **OMNI Coordinator** contributes to the success of Sur La Table stores by receiving and processing inbound shipments, OMNI fulfillment, and strategies to include operations and inventory management. The Omni Coordinator is a Full Time Interim role that reports to the General Manager (GM). ### Job Duties and Responsibilities - Greets and assists customers in finding products and delivering great service; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with the team effectively. - Maximize the company sales growth and profitability by performing duties associated with receiving and processing shipments by the end of day, stocking products, and supporting the sales floor, as required. - Complete shipping audits on all items $100 and above; submit SIMS (Store Inventory Management System) adjustment for discrepancies; and validate quantities received by initialing on the manifest. Pallets must be received in SIMS on the day of delivery. - Monitors all OMNI channels which includes Sur La Table BOPIS (Buy Online Pickup In Store), Amazon Today, and Go Local, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all orders in a timely manner. - Complete the packaging and shipping process for all Customer Sends. - Responsible for researching and reporting inventory shortages/overages and reports inventory adjustments in SIMS; assists with overall organization and maintenance of OMNI hold area in stock area; processes orders, pick-ups, and return transactions. - Uses Aged Order Report to audit outstanding OMNI orders and take appropriate next steps to resolve aged orders in partnership with the MOS (Mark Out of Stock). - Review SIMS Compliance to ensure that drop shipments are received as required and outstanding tasks completed. - Participates in markdowns and pricing changes. - Anticipates and solves problems by taking decisive action, in partnership with the GM. - Additional responsibilities as assigned by GM. ### Experience and Required Qualifications - Current Sur La Table core associate | Minimum 1-2 years - Good communicator with the ability to utilize technology effectively and engage with team and customers to meet goals. - Solves problems and makes smart decisions that drive sales, profit, and best in center; executes work effectively and efficiently. - Ability to deliver and achieve results; adapts quickly to changing situations with energy and a positive attitude; organized with strong time management skills. - Able to handle customer interactions and potential issues/concerns courteously and professionally. - Available to work a flexible schedule to perform OMNI fulfillment, receiving and processing truck, and stock tasks, including weekends and holidays, early morning, or late-night shifts (will vary by location). - This position is an interim role during the holiday season from October 15, 2023 – February 17, 2024,the exact length of this role will be determined based on the business needs. ### Pay Range $18.40 to $21.25