On-Demand Coordinator

Job description

Job Type: Full-Time, Hourly, Overtime Opportunities Pay Range: $ 24.00 - $32.50 per hour based upon experience, plus performance bonus opportunities What You’ll Do: Support Sales Activity – Create quotes and proposals when needed. Communicate ETAs with salespeople to keep customer scheduling updated. Organize meetings between sales and operations for complex projects. Manage Daily Dispatch – Take ownership of scheduling and dispatching routes. Ensure customer requests are handled promptly and efficiently while maximizing team productivity and resource allocation. Safety and Compliance – Create and maintain a safe working environment by enforcing safety protocols and leading weekly safety training. Contract Management: Work within company systems to manage and ensure the accuracy of customer contracts. At times this will require working with company AR and finance teams. Load, Deliver & Install Equipment: to a variety of customer sites for emergencies or scheduled events, sometimes requiring long drives or overnight stays. What It Takes: Experience – 1+ years of experience in operations, dispatch, or a leadership role in HVAC, mechanical, or service-based industries (or 1+ year experience as Field HVAC technician) Dispatch and Scheduling Skills – Proven ability to manage dispatch, scheduling, and resource allocation to meet customer demands and team productivity goals. Technical Knowledge – Familiarity with HVAC or mechanical equipment is a plus. Customer Service Skills – Strong communication, problem-solving, and customer relationship skills. Organizational Skills – Highly detail-oriented and expert multi-tasker. Tech Proficiency – Proficiency in Microsoft Office and operational software. Safety Focus – Understanding of safety regulations and compliance. Clean Driving Record – Valid driver’s license with a clean 5-year driving history. DOT Medical Card: The ability to obtain and maintain a DOT medical card. A Desire to Grow: Strong desire to deepen your expertise in contract management and branch management, HVAC service, and leadership responsibilities. When & Where You’ll Work Branch-Based – Primarily based at the branch, but travel may be required for regional support and training. Customer-Facing – Support the local sales staff as an additional leader in the market to ensure customer satisfaction and strengthen client relationships. The Field – At times, especially during peak season, you will be called upon to work alongside your team in the field to ensure customer demands are met and schedules are kept. Set Schedule with 24/7 Availability – You’ll have a regular schedule, but on-call shifts — including nights, weekends, and holidays — will be required. As a Branch Coordinator, you are the last line of defense in ensuring customer needs are always met — even if that means stepping in yourself to get the job done. Peak Season Demand – Expect increased workload during peak seasons and weather-related emergencies. Why Join Axis? You Can Be an Owner : Each year you will receive $10,000 in annual profit units through our Team Ownership Program —when Axis wins, you win. Hard Work Is Rewarded : The busier we are, the more you earn through various incentive programs. If you’re looking for a place where your work ethic is truly recognized, you’ve found it. You Can Grow With Us : In 2022, Axis had 5 branches and 5 management roles. In 2025, it has 35 branches and 60 management positions —explosive growth with no end in sight. We’re redefining what’s available for those who work hard and are a great teammate to those around them. Join us, and you’ll find clear career paths, a dynamic culture, and real advancement opportunities—whether you aim to lead a team, manage a branch, try a new department/role, or even relocate to another Axis office across the US. Add shared monthly bonuses and a culture that celebrates your hard work, and the question isn’t if you’ll grow, but how far. We are growing. Will you grow with us? You’re Guaranteed Top-Tier Benefits : At Axis, we prioritize the well-being of you and your family by covering 100% of the monthly premiums for full-time employees' medical, dental, vision, and short-term disability insurance. To ensure affordability, we also cap the monthly premium costs for employees requiring dependent or family coverage. You’ll start with 2 weeks of paid time off annually, which increases with your tenure. You will also be eligible to participate in our 401(K) plan from day one, with the company matching up to 5% of your contributions. Additionally, we provide $50,000 in company-paid life insurance. Axis Portable Air does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor. Axis Portable Air is the industry’s most disruptive and fastest-growing equipment rental company. We deliver and install portable HVAC equipment across the nation, powered by our rapidly growing network of over 45 offices. Our secret? A people-first culture that rewards teamwork, work-ethic, and taking ownership—literally. With our Team Ownership Program, every employee receives $10,000 in annual company profit units each year making them an owner of the business. When the company wins, you win too.