SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.RequirementsJoin our diverse and dynamic team to Provide technical assistance with regards to computer hardware and software issues Provide on-site support as needed Resolve client challenges remotely via phone, chat or email Track customer issues and resolutions in our ticketing system Update and maintain client information or documentation in our systems Qualifications: Previous experience in IT Previous Call center experience required Managed Service provider experience preferred Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Benefits Medical, Dental and Vision insurance 401k Retirement Plan Paid Time Off
SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.
In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.
Requirements
Join our diverse and dynamic team to
- Provide technical assistance with regards to computer hardware and software issues
- Provide on-site support as needed
- Resolve client challenges remotely via phone, chat or email
- Track customer issues and resolutions in our ticketing system
- Update and maintain client information or documentation in our systems
Qualifications:
- Previous experience in IT
- Previous Call center experience required
- Managed Service provider experience preferred
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Benefits
- Medical, Dental and Vision insurance
- 401k Retirement Plan
- Paid Time Off
SWK moves businesses beyond technology. We look at our client's whole business for opportunities to improve systems. We then apply our many years of business solutions knowledge and know-how to tie it all together… seamlessly.SWK offers ERP, EDI and WMS software products and solutions as well as customized software development and managed network services. We help companies that are well positioned for growth but are constrained by software, IT infrastructure, and workflow processes across departmental silos. We can help overcome these challenges.We understand that each of our clients are unique and technology solutions need to fit their individual workflows, not the other way around. This is what our team has a passion for, understanding how you operate then delivering solutions that will take you to new levels of efficiency and success.
SWK moves businesses beyond technology. We look at our client's whole business for opportunities to improve systems. We then apply our many years of business solutions knowledge and know-how to tie it all together… seamlessly.
SWK offers ERP, EDI and WMS software products and solutions as well as customized software development and managed network services. We help companies that are well positioned for growth but are constrained by software, IT infrastructure, and workflow processes across departmental silos. We can help overcome these challenges.
We understand that each of our clients are unique and technology solutions need to fit their individual workflows, not the other way around. This is what our team has a passion for, understanding how you operate then delivering solutions that will take you to new levels of efficiency and success.
