On-Site IT Support Specialist

Job description

For over 40 years, **Celerion** has stood at the forefront of global bioanalytical contract research, partnering with pharmaceutical and biotech innovators to bring new therapies to patients faster. Our growing Fehraltorf/Zurich site is at the heart of that mission. THE OPPORTUNITY We are looking for a technically versatile and people-oriented **On- Site IT Specialist** to join our global IT team in Zurich. As one of the primary on-site IT representatives, you will serve as the trusted face of IT for our Swiss colleagues — combining deep technical skills with genuine service commitment. If you thrive on solving complex problems and want your expertise to matter, this role is for you. ### Key Responsibilities: - Serve as a primary on-site IT point of contact and escalation lead for the Zurich site, coordinating with local and global IT teams as needed. - Deliver comprehensive desktop and systems support across Microsoft operating systems, Microsoft 365, Adobe Acrobat/Creative Cloud, Oracle Client Tools, Citrix Virtual Apps and Desktop, and Microsoft Defender for Endpoint. - Execute Install/Move/Add/Change (IMAC) activities and perform preventative maintenance to ensure optimal workstation performance. - Provide hands-on support for Windows Server environments, Active Directory, and local network infrastructure — including switches, patch panels, and structured cabling — in coordination with centralized infrastructure teams. - Manage and resolve daily support activities via the ticket management system, maintaining accurate updates and clear user communication through to resolution. - Support local backup, restore, and archival processes; maintain working knowledge of ODBC connectivity and basic SQL client configuration. - Lead endpoint deployment and imaging activities using tools such as Microsoft Intune, SCCM/MECM, and Autopilot. - Ensure all endpoint and infrastructure systems comply with GxP and data-integrity regulatory requirements, validated processes, and change control procedures. - Provide IT onboarding training for new hires and ongoing end-user guidance to maximize productivity. - Assist with on-site cabling, local switch installation, and network equipment troubleshooting. ### What You Will Bring: - Post-secondary education in IT or a related field, or equivalent hands-on experience. - 3–5 years of proven technical support experience spanning desktops, servers, and networks. - Excellent written and verbal communication skills in English are required; fluency in German is highly preferred. - Strong proficiency with Microsoft operating systems and the broader Microsoft 365 ecosystem; experience with Adobe Acrobat, Microsoft Defender, Oracle clients, and Citrix environments. - Working knowledge of TCP/IP networking, DNS, DHCP, VLAN concepts, and basic switch configuration. - Familiarity with endpoint deployment tools such as Microsoft Intune, SCCM/MECM, and Autopilot. - Excellent analytical and problem-solving skills, paired with a strong customer service orientation. - Microsoft certifications (Azure Administration, Windows Server Hybrid Administration, or Modern Desktop Administration Associate) are a distinct advantage. - Experience in regulated environments, including lab instrumentation support, is advantageous. - Full on-site availability in Fehraltorf/Zurich is required. **We look forward to your application. Kindly provide your resume in English.**