On The Job Training - Trainee Staff (Bandung)

Job description

Benefit for Trainees Pocket Allowance (IDR 750,000/month) Certificate Upon Completion Internship Mentorship Career Opportunities What you will do: Front Office - Guest Experience & Hospitality Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system Support the main host in greeting guests and verifying reservations in a professional and courteous manner Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision. Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission Encourage guests to provide feedback via digital platforms to help improve service quality Housekeeping - Room & Facility Maintenance Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms) Restock supplies in public areas (toiletries, tissues, and other guest necessities) Clean and handle high-tech equipment (pods interiors, control panels) with care Follow proper sanitization procedures, especially for high-touch surfaces Use cleaning chemicals and tools in line with safety guidelines Adhere to all health, safety, and hygiene regulations during cleaning activities Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning You will fit in this job if you: High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage Strong interpersonal skills with a friendly and professional demeanor Guest-oriented mindset with a passion for delivering excellent service Flexible, proactive, and willing to work on shifts, weekends, and public holidays Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude Placement: Bobopod Paskal Bobopod Dago Bobopod Alun-Alun