Onboarding & Activation Specialist (Post-Sale)

Job description

Job Overview The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle. The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time. Account Staffing & Activation Own post-sale accounts from deal close through successful activationEnsure accounts are staffed according to client requirements and agreed timelinesActively follow up with customers to secure approvals, feedback, and decisions needed for activationDrive urgency and accountability to prevent activation delays Client & Recruiter Coordination Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelinesFacilitate interviews between clients and candidates, including scheduling, preparation, and follow-upsCommunicate client feedback and hiring decisions clearly to recruitment teamsResolve staffing blockers by aligning client expectations and internal capabilities Client Onboarding Lead client onboarding activities including introductions, process walkthroughs, and expectation settingEnsure clients understand workflows, communication channels, and service responsibilitiesBuild trust and strong working relationships with clients during the activation phaseServe as the primary point of contact until endorsement to Account ManagementWork with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitionsIdentify risks, misalignment, or dissatisfaction early and escalate when neededEnsure all client commitments, timelines, and agreements are properly documented Qualifications Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related rolesStrong experience coordinating hiring processes, interviews, and client onboardingProven ability to manage multiple accounts and stakeholders simultaneouslyExperience in subscription-based or service-driven businesses is a strong advantage Job OverviewThe Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle.The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time.