Purpose of Position
As an Onboarding Assistant, you will play a key role in delivering a smooth, efficient, and high-quality onboarding experience for our Platform Services clients — from initial lead qualification through to programme activation. You will ensure that qualified leads are thoroughly assessed, incoming applications are processed accurately, and new clients are seamlessly guided through the onboarding journey. Your focus will be on setting up clients for long-term success on the platform, while closely supporting the Onboarding Team Leader and collaborating with cross-functional teams such as Technical Integration, Support, CRM, and IntOps.
In this role, you will apply strong commercial awareness to identify opportunities where a client may benefit from platform or service upgrades, as well as recognising when technical or consultancy add-ons may add value to the client’s programme.
This is an exciting opportunity to join a fast-paced, dynamic team at the forefront of client growth and onboarding success.
Key Tasks
- Conduct initial screening to ensure leads meet Awin’s standards.
- Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes.
- Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items.
- Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems.
- Monitor Technically Signed off clients and ensuring they understand what is missing from their profile to get them live asap.
- Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console.
- Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions.
- Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices.
- Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance.
- Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed.
- Assist with management of programme upsells such as consultancy Add-Ons and Launch Package.
Skills & Expertise
- Strong communication skills in English and German (written and spoken).
- Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses.
- Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously.
- Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers.
- Strong problem-solving skills with a proactive, solutions-oriented mindset.
- Team player who enjoys working collaboratively in a fast-paced, evolving environment.
- Experience with Salesforce or other CRM systems is a plus.
Our Offer
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Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
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Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
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Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
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Private Medical Care: Quick access to doctors, specialists, and healthcare support when you need it.
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Flexible Incentive Scheme (Cafeteria): Choose from a range of benefits supporting your wellbeing, lifestyle, and interests, including sports, culture, and travel.
In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
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