Onboarding Associate

Job description

## **About Abby Care: Powering the future of care at home for all of America.** Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. **Join us in solving one of the most important challenges of our time.** Abby Care is looking for an Onboarding Associate to join our growing team. This role is the first point of contact for caregivers who apply to become part of Abby Care, making it a critical position in shaping their experience and helping them understand our services. The ideal candidate is bilingual, communicative, detail-oriented, and comfortable with high call volumes. You will spend most of your day speaking with caregivers, guiding them through the intake process, signing them up for training, and ensuring they successfully move through the onboarding journey. As Abby Care continues to grow as a startup, this role is perfect for someone who is adaptable, tech-savvy, and motivated to help improve processes while making a meaningful impact in families’ lives. This is a **Full-Time Hybrid** opportunity based in Boston, MA. ## **What you'll work on:** ## **Caregiver Outreach & Intake** - Conduct outbound calls to caregivers who have applied to Abby Care (not cold calling). - Guide caregivers through the intake process, which may last 30 minutes. - Make 50–80 calls per day, depending on the number of intakes scheduled. - Follow up with caregivers via phone, SMS, and email regarding next steps or missing documentation. - Clearly explain Abby Care’s services and guide caregivers who may be undecided about the program. - Set up caregivers for their training and set them up within ADP and other tools to get them ready to work with us. ## **Relationship Management** - Serve as the primary contact for caregivers up until they go to training. - Occasionally communicate with providers and organizations to answer questions. - Maintain a professional, empathetic, and supportive approach with caregivers. ## **CRM & Administrative Tasks** - Document all interactions and update caregiver information in Salesforce and Regal. - Track follow-ups and ensure no caregiver inquiry goes unanswered. - Attend team meetings and collaborate cross-functionally with Nurses and Care Operations teams. ## ## The Requirements: 2+ years of experience in one of the following: - Customer Support - Call Center - Business Development - Client-facing roles (B2C) Experience handling inbound and outbound phone calls Strong communication and persuasion skills Excellent attention to detail and organizational ability Comfortable managing high call volumes Tech-savvy and comfortable learning new systems Compassionate and professional when working with patients, families, and **caregivers** ## Nice-to-have: Spanish fluency preferred, given the population served Experience in healthcare or healthcare-related services Familiarity with Salesforce, phone systems, or similar CRM systems Experience working in a startup or fast-changing environment Experience in lead or managing a team is a strong plus ## **Benefits:** - **Competitive compensation packages** that reflect the value you bring. We reward our team for the impact of their work. - **Comprehensive health coverage that works for you.** Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - **Generous paid time off.** We provide policies that allow you to recharge along with 10 paid company holidays. - **Financial savings benefits to support your future.** We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - **Paid parental leave to support your growing family.** We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows. ## **Our Values** 1. **Families First**Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, *“Would we want this for our own families?”* 2. **Urgency with Precision**Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand**.** 3. **Relentlessly Resourceful**As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. **Purpose with Positivity**We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. **Driven to Redefine What’s Possible**We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. ***Automated Decision Tools*** *Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact* [*talent@abbycare.org*](mailto:talent@abbycare.org)*.*