Onboarding Documents Associate

Job description

ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW Our Operations team is hiring an Onboarding Documents Associate to support and maintain the quality of our onboarding processes for healthcare professionals joining our platform. This is a detail-oriented individual contributor role focused on reviewing and validating onboarding documentation. You’ll play a key role in ensuring professionals can get to work quickly while meeting compliance standards across facilities and regulatory requirements. You’ll work closely with cross-functional teams to execute against defined workflows, manage document queues, and improve internal processes, ensuring our onboarding systems remain accurate, efficient, and scalable. WHAT YOU’LL DO - Review and validate onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines - Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization - Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and supporting special projects - Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency - Collaborate with cross-functional teams to resolve document-related inquiries and improve internal workflows - Communicate clearly via Slack and other internal tools to ensure alignment and resolution of issues - Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making - Meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals WHAT WE’RE LOOKING FOR Detail Orientation – You have a sharp eye for detail and can identify inconsistencies or missing information quickly and accurately. Decision Making – You’re confident making timely decisions, even in ambiguous situations, while maintaining high standards for accuracy and compliance. Organization & Execution – You manage multiple tasks and queues effectively, maintaining consistency and reliability in a fast-paced environment. Communication – You communicate clearly and concisely, especially when explaining decisions or collaborating across teams. Ownership Mindset – You take responsibility for your work, follow through on tasks, and contribute to improving processes over time. NICE TO HAVE - Prior experience in document verification, credentialing, compliance operations, administrative support, or customer service - Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records) - Experience with QA or quality-focused roles - Familiarity with tools like Slack, Zendesk, Google Sheets, and task management platforms HIRING PROCESS - Application - Assessment (sent via email within 1–2 days; please check your spam folder) - Interview with a member of our recruiting team - Final interviews and offer TECHNICAL & WORKSPACE REQUIREMENTS Candidates are expected to have: - Residence within the Asia-Pacific (APAC) region. - A wired internet connection with a minimum download speed of 15 Mbps. - A computer meeting the following minimum specifications: - Intel Core i5 (8th Generation or newer) - AMD Ryzen 5 (2000 Series or newer) - Apple M1 or newer - Minimum 12 GB RAM (16 GB recommended) - A quiet and professional home workspace. - A noise-canceling headset. - Reliable internet connectivity and backup power or internet whenever possible. IMPORTANT - This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1–2 days after applying. - Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. - Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location. - Do not take interviews via a mobile phone. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.