Online Product Support Associate

Job description

Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Online Product Support Associate Job Summary: The Online Product Support Associate is responsible for managing customer-related processes, including onboarding, updating, and transactions. Key responsibilities include: Data Management : Accurately encode customer data into required systems. Client Information Handling : Update and validate client information to ensure accuracy. KYC Verification : Handle Know Your Customer (KYC) verification processes. Customer Support : Address and resolve customer issues that involve transactional processes. Role Opportunities: Strong data entry and management skills. Proficiency in using computer systems. Ability to handle sensitive information with confidentiality. Attention to detail and accuracy. Other Requirements: Knowledge of KYC processes and regulatory requirements is an advantage Ability to work independently and as part of a team. Flexibility to work in shifts Qualifications: Education: Bachelor’s Degree in any field. The role is open for FRESH GRADUATES and CAREER SHIFTERS! Experience: If with relevant experience, at least 1 or more years of Teller/Customer Service experience within the banking industry; preferably New Accounts (NAC) experienced tellers or KYC documents processing experienced tellers. Other Details: Unit: Branch Banking Sector | Branch Operations Support Group | Centralized Processing Division | Online Product Support Department Rank: Rank and File Location: GT Tower, Makati