Online Reputation Team Lead

Job description

We are looking for a communications professional to lead a dedicated team of online reputation specialists. If you enjoy solving complex communication puzzles and want to play a key role in how a global cybersecurity brand is perceived, this is the role for you. ## **If you want to:** - Lead a team of five online reputation specialists responsible for user communication across online channels, sentiment monitoring, reporting, and managing online reputation projects; - Manage sensitive situations that may negatively impact the brand and coordinate communication strategies when needed; - Work closely with internal stakeholders, including Product, Legal, PR, and Customer Service, to ensure consistent messaging; - Represent the online reputation perspective in product development and launches, helping to identify and mitigate potential risks; - Leverage online sentiment data to identify trends and turn them into actionable areas for improvement; - Develop and scale standard procedures and communication templates to ensure efficient collaboration. ## **And you can check off:** - Excellent written and verbal communication skills and ability to craft clear, concise, and persuasive messages; - Proven experience in the field of PR, communication, or online reputation; - Systematic approach toward problem-solving in unstructured and undefined situations; - Analytical thinking and willingness to dig into macro- and micro-level details of a situation; - Strong understanding and use of social platforms such as Reddit, Facebook, X. ## **Bonus points if you:** - Have experience in people management, including leading and mentoring a team; - Know the cybersecurity landscape and trends. ## **Here’s the deal:** - **Growth and learning opportunities:** time dedicated to learning, conferences, online learning platforms, and books for your professional development; - **Health and wellness:** we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks; - **Tools of your choice:** choose the technical equipment and tools you need to do your best work; - **Community and celebrations:** get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations; - **Work-life balance:** with our WFA policy, you can work from almost anywhere in the world; - **More days off:** additional vacation days depending on your tenure; - **Premium Surfshark accounts:** for you, your family, and friends; - **Gross salary:** 3300-4500 Eur/month. Although it may vary depending on your skills and experience.