Onsite Operations Team Lead

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. **About the Role:** We are looking for an **Onsite Operations Team Lead** who loves to improve efficiency in everything and always finds a way to get things done! As part of the Operations team, you will play a key role in ensuring that our events run smoothly from planning to closure, leading a team and making sure that every operational detail is under control. You will be responsible for: - Designing and coordinating the operational plan for events, ensuring all requirements are covered (access control, staff allocation, cashless systems, kiosks, etc.). - Leading the **onsite execution**, making sure that setup, live operations, and closure happen seamlessly and according to standards. - Supervising the **event closure process**, including reconciliations, incident reporting, and improvement feedback. - Ensuring the team is aligned, motivated, and executing effectively under your leadership. This role is highly **hands-on** and requires someone organized, structured, and capable of leading a team in high-paced and dynamic environments. You will also interact with other departments such as Sales, Originals, and Marketing, ensuring that operations are aligned with business goals.From day 1, you will be leading events and managing a team onsite, always with the support of your peers and managers, making a direct impact on our operations and customer experience. **About You:** - You have a Bachelor’s degree in Engineering, Business Administration, Data Analytics or related fields. - You have at least +3/4 years of relevant experience (e.g., consulting, operations or tech related) - You embrace change and you create it! We are a fast-growing company and we want you to help us to adapt to these changes. - You can speak different languages. Spanish and English are our main languages, so we expect you to be able to speak both of them :) - You have excellent interpersonal and communication skills. - You can manage teams in a structured way - You have a strong analytical mind. **Benefits & Perks:** - Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. - Opportunity to have a real impact in a high-growth global category leader - 40% discount on all Fever events and experiences - Work in the heart of the city, with possible travel across our markets - Responsibility from day one and professional and personal growth - Great work environment with a fun, international team of talented people to work with! - Health insurance - Fondo de Ahorro - Gympass membership - 20 days annual leave #LI-Hybrid Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)