Onsite Support Engineer

Job description

Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description Our infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability, security, and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization, cloud services, storage solutions, cybersecurity, and scripting and automation. As a Support Engineer at Endava you will provide technical assistance, addressing hardware and software issues, network problems, and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems, perform maintenance tasks, and offer personalized IT support to enhance the client's overall operational efficiency. Responsibilities: Help group IT support teams in maintaining Endava IT infrastructure Provide onsite and remote desktop support for employees using Endava IT assets and systems IT hardware asset management Update internal documentation and procedures Offer technical expertise for non-technical staff Respond to high priority issues in a timely manner to assure business continuity Out of business hours on-call for high priority issues Maintain Access Control and CCTV systems Provide IT support for conferencing equipment, collaboration rooms and printing services Qualifications Experience in Windows 10 and MacOS (installation, operation and troubleshooting) Imaging and deploying Windows equipment using various tools including SCCM and Intune Hardware support: Various Windows and Apple devices Active Directory and Azure Active Directory knowledge Knowledge of networking concepts, principles and troubleshooting skills Microsoft Office 365 administration knowledge Video conferencing (implementations and troubleshooting), printing support, patch management, asset management Data center equipment physical maintenance ITIL awareness Experience in using ITSM tools Excellent customer service and interpersonal skills Excellent English communication skills (verbal and written) Awareness of IT hardware and security audits Experience maintaining Access Control and CCTV systems Experience with PowerShell scripting (nice to have) Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development : Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Health: Global internal wellbeing programme, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations. In compliance with the Law 1581 of 2012, Endava S.A.S. / Endava Colombia S.A.S , identified with NIT. Nº 900.955.679-3 / N° 900.594.521-9 , with an address at Street 96 No. 10 – 38, floor 7th in the city of Bogotá and Career 48 No. 18A – 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs: Keep in mind that once you decide to participate in ENDAVA COLOMBIA's recruitment processes, the physical delivery or sending via e-mail your resume implies the express acceptance, through conclusive behavior, of authorizing ENDAVA to process your data with the purpose to participate in the recruitment processes in the Organization . In particular, the personal data provided shall be part of our "Talent Bank" for a maximum term of two (2) years, which shall be stored on servers located outside the country and may be processed for the purpose of; verifying compliance with the requirements to participate in the Organization's current and/or future recruitment processes; execute interviews and in general, send notifications related to the recruitment processes. In case your resume is not pre-selected, it shall be permanently deleted. ENDAVA guarantees that the personal data obtained shall be used only for the announced purposes and shall be kept for the time required by law. You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information. For any additional information related to the processing of your personal data, our Personal Information Processing Policy, and/or exercising of your right to the habeas data, you can contact us through the service channel provided by ENDAVA: protecciondatoscolombia@endava.com . At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.