Operador de Contact Center

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operador de Contact Center based in Brazil.** We are looking for a proactive Contact Center Operator to support student recruitment and engagement through multiple communication channels. In this role, you will interact with prospective students by phone, email, chat, WhatsApp, and social media, providing helpful information and guidance throughout the enrollment process. You will respond to inquiries about admission procedures, identify prospective student needs, and maintain accurate records of every interaction. Working within a relationship management team, you will also contribute to commercial outreach initiatives designed to attract and engage potential students. Your ability to communicate clearly, understand customer needs, and deliver attentive service will be essential to creating a positive candidate experience. This is a remote opportunity with occasional visits to the institution's Pompeia location in São Paulo. The position follows an afternoon schedule during weekdays, with Saturday working hours. ### Accountabilities You will support prospective students throughout their initial interactions with the institution, combining customer service, sales-oriented communication, and accurate CRM management. Your responsibilities will include: - Handle inbound and outbound communications with prospective students through telephone calls and digital channels, including email, chat, social media, and WhatsApp. - Provide clear and accurate information about admission procedures and selection processes. - Answer questions, identify prospective students' needs, and guide them through relevant enrollment steps. - Record and update interaction details and student information in the CRM database. - Collect relevant information from conversations and ensure it is accurately incorporated into the institution's database. - Execute commercial outreach plans to attract prospective students using SMS, email, telephone, WhatsApp, and other communication channels. - Maintain professional and responsive communication while contributing to student engagement and recruitment objectives. ### Requirements The ideal candidate has experience in customer-facing sales or support roles and is comfortable communicating with prospective students across different channels. You should be organized, attentive to detail, and able to use digital tools to manage customer information and daily activities. - Completed High School education. - Previous experience in customer service with a sales focus. - Intermediate knowledge of Microsoft Office. - Strong verbal and written communication skills. - Ability to handle inbound and outbound customer interactions professionally. - Good organizational skills and attention to detail, particularly when recording information in CRM systems. - Customer-oriented mindset and the ability to understand and respond to prospective students' needs. **Working conditions:** - Remote work, with occasional visits to the Pompeia unit in São Paulo. - Monday to Friday: 1:40 PM to 8:00 PM. - Saturdays: 8:00 AM to 2:20 PM. - Afternoon shift. ### Benefits - Scholarship opportunities for courses offered by the institution. - Partnership benefits with SESC. - Medical insurance. - Dental insurance. - Life insurance. - Home-office allowance. - Meal voucher. - Transportation allowance. - Pharmacy discount programme.