Operation Manager

Job description

**Who we are** CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. **What you’ll do** As an Operations Manager at one or more Cloudkitchen facilities in Madrid, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support. **Customer Support and Retention** - Assist in onboarding new restaurant partners, including being a subject matter expert when it comes to the permitting process for your respective facility / region. - Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise - Manage the overall partner experience, preventing churn, and extending partner lifecycle. **Team Management** - Lead and train a dedicated facility team, handling scheduling, training, and performance management. - Manage a highly efficient and automatized order fulfillment process, and deliver excellent customer service - Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments. **Administrative & Strategic** - Train with senior positions in support, data analytics, and reporting. - Participate in planning sessions with management and peers. - Review and report KPI metrics to facility management and contribute to goal setting. Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability. **Building Repair and Maintenance** - Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services. - Lead the research of strategic partners together with our procurement team to control monthly cost and improve profitability. **Health and Safety Compliance** - Ensuring compliance with local health and safety regulations while maintaining the highest cleaning standards. - Monitor partner compliance with safety and health department protocols. **What we’re looking for** - Minimum 3 year experience in Operations, Supply Chain and/or facility maintenance. Ideally, you have come from a logistics, supply chain or eCommerce background - Articulately communicate in Spanish and English. - Ability to maintain a positive attitude and composure in a fast paced environment - Ability to problem solve independently - Strategic and analytical mindset - High degree of integrity, autonomy and ownership - Open availability and flexibility **Why join us** - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. **What else you need to know** This role is based in our Madrid office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. **Ready to join us as we serve those who serve others?** *#LI-Onsite*