Operation Manager (Technical/ IT/ IoT)

Job description

Job Summary Are you a dynamic leader with a strategic mindset and able to manage a diverse team? Do you take ownership, embrace challenges and love problem-solving? Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture. Appreciate your perusal on our company background prior to the interview . Karooooo Responsibility Manage and ensure smooth operation, improve effectiveness within the operation department. Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner. Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required. Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions. Monitor the daily fitment statistics and be responsible for technicians’ productivity. Analyze, identify, and report on industry trends, to review on the feasibility of new product development. Plan and manage fitment capacity (people), and provide fitment guidelines to team Perform daily technical maintenance management functions (hardware development testing) Manage stock and consumables for required for fitment activities Provide products and systems training to internal employees and customers when required. Review and approve all billing reports from various service providers. Requirements Bachelor Degree in Engineering with outstanding academic performance Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage Proven track record in customer service Proficient in English and Mandarin (to liaise with Chinese speaking customers) Excellent communication and interpersonal skills Hands-on and a positive attitude Technically independent with good initiative Strong analytical problem-solving skills with an out-of-box approach in providing solutions Vehicles knowledge is a plus