Operation Member (Support for internal IT systems) - IT Management Section

Job Description: Business Overview Rakuten is Japan's largest marketplace and an internet ecosystem that provides over 70 wide-ranging services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. While Rakuten operates more than 140 services worldwide, the Communications & Energy Company is a business division that develops information and communications services, including mobile phone services, as well as electric power and energy-related businesses. ※Please check Rakuten Communications & Energy Company services at the link below※ Department Overview IT Governance Management Department has the mission of formulating IT strategy and governance to achieve Rakuten Mobile's strategic objectives and optimizing the internal IT environment that strengthens company-wide internal IT policies, processes, systems, and the enterprise as a whole. IT Management Section is responsible for executing various initiatives based on IT Governance Management Department's mission and deploying them company-wide. Position: Why We Hire Recruitment drive to strengthen our organization. Position Details You will be employed by Rakuten Group, Inc. and will be responsible for driving forward various IT environments at Rakuten Mobile, Inc. Specifically: - Operational duties involving registration and other tasks within various systems as part of the internal IT management system. - Conducting audits based on internal IT management regulations to verify that sites are operating in accordance with established rules. - Providing on-site implementation support for internal IT systems, including explaining usage methods, responding to queries from sites, and addressing requests for improvements. Work Environment IT Governance Management Department as a whole has just under 20 members. The IT Infrastructure Management Department currently has vacancies for one Manager (male, 60s) and one Member (male, 50s). The organization as a whole has many mid-career hires, including not only those with telecommunications industry experience, but also many people with no industry experience. Therefore, the acceptance of mid-career employees is also smooth. Even if you have no industry or practical experience, it is an environment where you can steadily grow while receiving support from experienced members. Mandatory Qualifications: - 3+ years of professional work experience - Experience using some form of BI tool, such as RPA or Kintone -Business-level English proficiency Desired Qualifications: -Work experience in the IT industry or telecommunications industry -Experience with systemization and automation Other Information: Additional information on Location Rakuten Crimson House #business #customersupport #communicationsandenergy #RakutenEnergy