Operation Support, Last Mile

Job description

### Return Pickup (RPU) - Ensure reporting and monitoring comply with RPU objectives. - Ensure all return pickup comply to the SOP ### FSR (Fantastic Service Recovery) - Make sure all FSR cases settle within the timeline according to the target set ### POD/POP deductions - Provide report deductions and coordinate justifications with relevant stakeholders. ### Others - Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable. - Participate in quality, safety and GDPMD related programs such as training, campaign and others. - Working closely with station staff and all other stakeholders. - Assist in all other tasks given by the superior. - Provide support to other administrative functions within the department as required. ### Job Requirements - Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration - Required language(s): Bahasa Malaysia, English. - Proficient in Microsoft Word/Excel. - Any prior working experience will be greatly advantageous - Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.