Operational Account Manager

Job description

JOB RESPONSIBILITIES: Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations: Forecast Analysis & PO Ownership Acceptance and communication of delivery schedule Monitor sales order to ensure data accuracy Pending order balances Sales forecast Relationship Management Managing account aligned based on specific customer’s SLA Contract execution Monthly customer business review Customer audits Customer Management Quality claim and escalation Co-Lead activities for customers satisfaction – Voice of Customer Operation Coordination Lead and roll out new commercial projects with internal stakeholders Collaborate with other departments in the execution of pnrojects and claims Timely coordination with PD on project management for new product developments Commercial Execution Profitability review Identify commercial leakages, develop and execute recovery strategy Working Capital Reconciliation and settlement of overdue accounts Manage inventory (call-off time, wastages) Business Development Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets Formulate, communicate and negotiate price offers Gather and coordinate customer specific market intelligence and report to business development team Identify innovation and product development opportunities Develop strong understanding of competitor's capability, activity and strategy JOB QUALIFICATIONS: College graduate, preferably in Marketing, Business Management, Engineering or its equivalent Minimum of 3 years sales experience in packaging and/or FMCG industry Customer Service and Account management experience Good understanding of business processes, including sales, supply chain and customer service Customer-focused and results-oriented Ability to build collaborative relationships Strong time management and organizational skills Strong interpersonal skills, with particular ability to work within team environment. Self-motivated