Operational Account Manager Europe (m/f/d)

Job description

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide. For the better. Together. OAM Specialist About the Job As an Operational Account Manager, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand. In this role, you will: Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them Lead regular service huddles and review performance dashboards to catch risks early Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities Be the customer's voice inside Hellmann, and Hellmann's voice to the customer About You 7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts - "Senior" Cross-product experience, e.g. Road, is a plus but not required; the role's core focus is Air & Sea Background in the Automotive industry a plus Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations Strong analytical skills: you can turn raw data into a clear story and know what action comes next Familiarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA) is a plus Excellent communication skills: calm, clear, and solution-focused, even in tough customer conversations Ability to influence and get results in a matrix organization without formal authority Confident with PowerBI, Excel, and ideally shipment visibility/tracking tools Bachelor's degree (Business, Logistics, Supply Chain) or equivalent experience; Lean/CI certification a plus Fluent English required, plus fluency in at least one of French, Spanish, or Chinese Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work Our Benefits A strong team spirit and a lot of fun working together A safe, multicultural, and inclusive environment Individual opportunities for growth and development A pleasant and supportive working atmosphere Coffee, tea, and fruit in the office Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!