Operational Excellence Lead

Job description

# Operational Excellence Lead > G MASS · London, United Kingdom (Hybrid) · Full-time · Posted 2026-08-17 **Salary:** Up to GBP 90,000 **Workplace:** hybrid ## Description We are working with a Lloyd's managing agent to find an Operational Excellence Lead for their Underwriting function. This role drives consistency, efficiency and innovation across the Underwriting Teams, leading digital transformation and data-first initiatives in partnership with stakeholders across the business. It's a strong fit for someone who enjoys modernising systems and processes, and who's comfortable working across a broad internal and external stakeholder base to keep Underwriting ahead of the curve. Please note the role carries no authority to underwrite or settle claims. **Responsibilities** - Lead key projects and workstreams supporting the business's wider Underwriting transformation and straight-through processing agenda, delivering scalable, efficient and automated systems and processes - Act as product owner for Underwriting systems and processes, working closely with IT to understand, maintain and continuously improve how the Underwriting Teams operate across the full underwriting journey - Drive consistency across Underwriting Teams, ensuring processes and workflows are applied in a standardised way - Track developments in Insurance technology and products to help shape and evolve the Underwriting operating model - Build and maintain relationships with external system, product and service providers, with the ability to influence their roadmaps and future development - Contribute to and deliver workstreams within internal change and innovation forums spanning digital strategy, underwriting transformation and technology - Manage multiple concurrent projects and workstreams in line with the business's change management framework, working closely with the Change team - Analyse complex data and information to produce strategies, business cases and supporting documentation, including process maps - Present findings and recommendations effectively to senior stakeholders and committees ## Requirements - Minimum of 5 years' Lloyd's market experience - Experience managing Underwriting-related projects - Excellent IT skills, including Microsoft Visio - Strong stakeholder and relationship management skills, internal and external - Confident analysing and interpreting complex data to support strategy and business case development - Well organised, able to prioritise and coordinate multiple work-streams concurrently - Clear, confident communicator, comfortable presenting to senior stakeholders and committees ## Benefits Salary: up to £90k ## Apply [Apply at G MASS](https://apply.workable.com/g-mass/j/6D7AD6B71B/apply) --- Powered by [Workable](https://www.workable.com)