Operational Resilience Lead

Job description

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The Operational Resilience Lead is responsible for building and running Teya's operational resilience capability within the first line of defence, ensuring Teya can prevent, adapt to, respond to, recover from, and learn from operational disruptions affecting its important business services. This is a role for someone who designs and implements at pace, with an AI-and-automation-first mindset. The goal is a resilience programme that scales as Teya grows without becoming a manual, spreadsheet-heavy overhead. You'll own the operational execution of the framework across the business, including the identification of important business services, impact tolerance setting, mapping, scenario testing, self-assessment, and lessons learned from incidents. You'll work closely with Technology, Information Security, Business Continuity, Product, Payment Operations, Compliance, and Operational Risk. Key Objectives: - Design and implement the operational resilience framework AI-first — automating evidence gathering, mapping refreshes, monitoring, and reporting wherever possible, and rejecting manual solutions where automation will do the job. - Ship a working v1 of new processes and iterate. You'd rather have a lightweight framework live and generating insight in month one than a perfect framework live in month twelve. - Own and maintain the register of important business services, keeping classifications, impact tolerances, and supporting resource mappings current through automated data feeds rather than manual owner surveys. - Build the mapping capability end-to-end — people, processes, technology, facilities, data, and third parties — with a clear preference for pulling data from systems of record over collecting it by hand. - Design and run the scenario testing programme, including severe-but-plausible scenarios, using AI tooling to accelerate scenario design, analysis of results, and drafting of remediation actions. - Coordinate the annual self-assessment and the associated board and regulatory submissions, using AI to draft and stress-test narratives before senior review. - Act as the operational focal point for major incidents affecting important business services, driving post-incident reviews, capturing lessons learned, and tracking remediation to closure. - Partner with Technology and Information Security on ICT and cyber resilience, and the DORA-aligned testing programme. - Partner with the Outsourcing and Third Party Risk team on resilience of critical third party arrangements, including exit and stressed-exit planning. - Produce management information for senior governance forums through automated dashboards and self-refreshing views, not static decks. - Ensure the framework meets the requirements of FCA PS21/3, PRA SS1/21, DORA, and equivalent EU expectations — but treat the regulation as the floor, not the ceiling. Job Requirements: - A minimum of 3 years of experience in operational resilience, business continuity, or operational risk within a regulated financial services environment (payments, e-money, banking, or similar). - Working knowledge of FCA PS21/3, PRA SS1/21, DORA, and the Bank of England's operational resilience framework. - Hands-on experience with the identification of important business services, impact tolerance setting, mapping, and scenario testing. - A future-focused approach to risk work — you actively use AI tooling in your day-to-day and look for ways to apply it to reduce manual effort across the resilience lifecycle. - Bias to action. You design at pace, ship v1, and iterate rather than spending months building the perfect framework in isolation. - Comfortable working with data and automation. You can specify, build, or configure the pipelines and dashboards that keep resilience data fresh, without needing an engineer to hold your hand. - A pragmatic, risk-based mindset. You see 1LOD as enabling the business to move quickly and safely, not blocking it. - Strong stakeholder management skills, with the ability to bring structure to cross-functional work and hold owners to their commitments. - Highly organised, with strong attention to detail. - Confident communicator, comfortable presenting to senior stakeholders and producing written reports for governance forums. - Highly motivated and able to work independently. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.