Operational Risk and Permanent Control Officer

Job description

We are looking for an Operational Risk & Permanent Control Officer to join the CLM Operations team and play a key role in strengthening the operational risk management and internal control framework. This position requires a proactive and analytical professional who can work autonomously, collaborate with multiple stakeholders, and contribute to the continuous improvement of risk governance and control processes. Key Responsibilities: - Operational Risk Management Identify, assess, and monitor operational risks across CLM Operations activities. Develop and maintain Risk Cartography in line with the Group's Risk & Control Self-Assessment (RCSA) methodology. Collect, analyze, and monitor operational incidents, identifying trends and recommending mitigation actions. Assess risk exposure and contribute to the definition and implementation of risk mitigation plans. Support regulatory capital monitoring and operational risk assessment activities where applicable. Participate in projects with significant impact on the operational risk and permanent control framework, ensuring risks are identified and adequately managed. - Permanent Control & Internal Control Framework Ensure the effective implementation, maintenance, and continuous improvement of the Permanent Control framework. Assess the quality and effectiveness of the control environment, monitoring control execution and identifying areas for enhancement. Perform reviews and second-level controls to validate the adequacy and effectiveness of existing control mechanisms. Ensure regulatory obligations are appropriately covered through the control plan and related monitoring activities. Provide guidance, recommendations, and formal opinions on decisions impacting operational risk management and risk appetite, including outsourcing initiatives and transformation projects. Monitor the implementation of recommendations issued by Internal Audit, Regulatory Authorities, Second Line Functions, and External Auditors. Promote operational risk awareness and a strong risk culture across business and operational teams. - Governance, Reporting & Coordination Support risk governance bodies and contribute to the coordination of operational risk and permanent control committees. Prepare regular and ad hoc reporting for management and relevant stakeholders. Ensure transparent, accurate, and timely reporting of risk and control information. Maintain procedures, controls, and operational documentation up to date. Coordinate the use of internal risk and control management tools, ensuring data quality and consistency. Track risk indicators, remediation plans, action items, and control recommendations. Bachelor's degree in Risk Management, Business Administration, Finance, Economics, Engineering, Audit, or a related field. Previous experience in Operational Risk, Internal Control, Audit, Compliance, Risk Management, or similar functions. Strong understanding of Operational Risk Management and Internal Control frameworks. Experience conducting risk assessments, incident analysis, and mitigation planning. Ability to interpret regulatory requirements and translate them into effective operational controls. Experience preparing management reporting, risk indicators (KRIs/KPIs), and risk analysis documentation. Advanced knowledge of Microsoft Office tools, particularly Excel and PowerPoint. Familiarity with risk management, internal control, governance, or audit tools is highly valued. Knowledge of banking operations, financial services, or regulated environments is considered a strong advantage. Soft Skills: Strong analytical and critical thinking skills. High level of accuracy, rigor, and attention to detail. Ability to manage multiple priorities in a complex environment. Strong sense of accountability and ownership. Excellent verbal and written communication skills. Ability to build effective relationships with stakeholders at different organizational levels. Collaborative mindset and capacity to work across cross-functional teams. Proactive approach to problem-solving and continuous improvement. Results-oriented attitude with strong organizational skills. Languages: Fluent English (minimum B2/C1 level). French is considered a strong advantage. Workplace type: Hybrid position, with mandatory on-site onboarding during the first month. Location: Lisbon.