Operations

Job description

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from customers, ISPs, Partners, and Technicians. Every deployment brings state of the art networking infrastructure to the places where it matters most, from schools to logistics hubs to retailers serving local communities. We're building the operational backbone that lets every team at Meter move faster and with more confidence. As an Operations Associate, you'll sit at the center of that system: receiving structured work requests from internal teams, processing them accurately and on time, and returning clean, reliable outputs they can act on. You'll be the person teams depend on when something needs to get done right, every time, as we scale from hundreds to thousands of deployments while delivering a clear, reliable, and reassuring experience to customers. WHAT SUCCESS LOOKS LIKE - A variety of work requests are processed completely and accurately within defined SLAs, consistently, not occasionally - Edge cases and exceptions are caught early, resolved or escalated per protocol, and logged cleanly - The teams who depend on this function trust it without having to check on it - When you push back or ask a team for something, it's clear you've done the work first; they know you've reviewed prior inputs, checked the documentation, and ruled out what you could before coming to them - Engage successfully with multiple third parties like ISPs and riser managers, where communication is often complicated and requires patience, precision, and good judgment - Constantly building domain knowledge of internet infrastructure, because the deeper the understanding, the better and faster your work gets - Over time, you're identifying patterns in the work that make the whole system smarter WHAT YOUR DAY-TO-DAY WILL LOOK LIKE From day one, you’ll be in the center of the action. You'll start by triaging your queue: understanding what's come in overnight or since you last came in, prioritizing by SLA urgency, and clearing blockers before they become problems. From there, most of your time is heads-down execution: working through data entry and enrichment tasks, reviewing outputs for accuracy, and applying decision frameworks to requests that need routing or resolution. Example jobs to be done here include: - Work on ISP circuit procurement, fulfillment and basic support with multiple parties - Create work orders combining wired + wireless design inputs - Coordinate Meter equipment ordering and shipping logistics - Schedule site surveys and installations with field technician partners - Manage building access requirements including COIs - Validate work completed by field technicians using internal documentation You'll field questions from internal teams about the status of a request or why something was returned a certain way. You'll flag recurring issues to your lead. At the end of the day, you'll make sure your queue is clean, documented, and handed off properly. WHERE THIS ROLE CAN TAKE YOU As you demonstrate strong execution and good judgment, you’ll take on broader responsibility and harder cross-functional problems. That might look like owning a specific queue end-to-end, mentoring newer associates, or stepping into a lead role as the team scales. Because this function touches every team at Meter, you'll also build a broad view of how the business operates, which opens doors into specialized operations, analytics, or cross-functional project work over time. WHO YOU ARE - You're obsessively detail-oriented because you understand that the downstream teams depending on your output can only move as fast as your work is clean. - You're proactive, not reactive. You want to understand the whole system, not just your piece of it. - You communicate with clarity and care. - You exhaust your resources before you ask, and it's clear you've done the work first. - You hold a high bar when managing multiple stakeholders. This role is not a fit for someone who: - Treats "good enough" as a finish line. The teams depending on this function can't QA your work before they use it, and if you don't hold yourself to a high bar, no one will catch it in time. - Waits to be told what to do next, communicates loosely, or escalates before exhausting their options. Vague updates and questions that could have been answered with a few minutes of digging create downstream problems that compound fast. - Is looking for a fully remote or self-directed schedule. This is an in-office role with schedule coverage that may include some nights and weekends, and we want someone who's energized by that structure, not accommodating it. WHY METER? The internet runs the world. Every purchase you make, video call you join, it's all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space. We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive. Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility. By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice https://www.meter.com/careers/job-applicant-privacy.