Operations Administrator - PRN

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Job Summary The Operations Administrator provides on-site operational leadership on a 24-hour basis (including weekends and holidays). This position will have the authority to act on behalf of hospital leadership. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. This position is the administrative liaison to patients, families, health system employees and external customers. Work Performed 1. Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital. - Intervene in situations involving patients, visitors, hospital staff and other external customers. - Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas. - Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities. - Oversee patient care flow while redirecting and allocating resources. -Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. - Investigate patient/visitor concerns and implement appropriate courses of action. - Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. - Intervene and problem solve inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision- making. - Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues. - Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership. - Document pertinent information, actions and decisions and communicate appropriate leadership. - Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives. 2. Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis. - Collaborate with clinical and support staff to foster delivery of quality care - Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer - Assist staff in identifying clinical experts for specific patient population concerns. - Attend Code Five events and participate as needed; provide feedback for staff and complete QA report. - Assist Patient Access Services in coordinating patient placement. - Maintain visibility with hospital staff through rounds. - Assist in evaluating and reassigning staff during crisis situations. - Serve as Notary Public for assistance with advanced directives (healthcare power of attorney and living will). - Participate in JCAHO activities. - Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities. 3. Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services. - Optimize resources to maintain facility operations. - Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed. - Function as on-site coordinator for internal/external disasters or other major events. - Assist with the initiation of the severe weather policy in conjunction with the leadership team - Authorize financial assistance up to $100.00 for patient satisfiers and operational situations. - Determine when AOC is notified for second level intervention. Perform other related duties incidental to the work described herein. Knowledge, Skillsand Abilities N/A Level Characteristics N/A Minimum Qualifications Education Bachelor's degree in Nursing (BSN) is required. Master's degree is strongly preferred. Experience Work requires a minimum of five years of relevant experience of which two of the years must be clinical. Degrees, Licensures, Certifications Current or compact RN licensure in the state of North Carolina required. BLS required. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.