Operations Analyst

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. A Strategic Role at the Heart of Logistic The Operations Analyst plays a pivotal role in analyzing, optimizing, and supporting the organization’s operational performance across multiple functions. Acting as a key contributor within the Operations Analytics and Support, this role focuses on identifying efficiency gaps, conducting data-driven analyses, and implementing actionable solutions that enhance productivity, profitability, and service quality. The analyst collaborates closely with cross-functional partners, including Operations, Sales, IT, and Management, to ensure alignment on strategic objectives and drive operational improvements. Through advanced data interpretation, performance monitoring, and process evaluation, the Operations Analyst provides valuable insights that support decision-making and long-term growth. This position requires strong analytical skills, adaptability, and a proactive mindset to navigate a fast-paced and rapidly changing environment. The analyst is also expected to contribute to strategic initiatives such as the “Control Tower” pillars, embodying a continuous improvement culture while supporting the change management associated with innovative departmental projects. Responsibilities Analyze current business performance and identify areas for improvement. Conduct data analysis and make recommendations to improve delivery performance. Create reports and presentations to communicate findings and recommendations to management. Collaborate with cross-functional teams to implement process improvements. Monitor performance metrics and track progress towards operational goals. Identify potential risks and provide solutions to mitigate them. Participate in the "Command Center" initiative during peak seasons. Embody the 3 pillars of the "Control tower”: teamwork, innovation, and adaptability. Will need to support the change management required by the innovations that the department implements. Stay updated with the stations’ environment and the various challenges they might face. Stay up-to-date with industry trends and best practices in operations analysis. Qualifications Bachelor’s degree in business administration, Industrial Engineering, or any similar degree 5+ years of relevant experience as an Operations Analyst or in a similar analytical role Strong analytical, critical thinking, and problem-solving skills Advanced proficiency in Excel (e.g., PivotTables, formulas, data analysis) Experience with data analysis tools and techniques; experience with Power BI is considered an asset Core Competencies Demonstrated ability to take initiative and proactively identify opportunities for improvement Strong team player with the ability to collaborate effectively across functions Excellent communication and presentation skills, with the ability to translate data into actionable insights Ability to work both independently and in a fast-paced, collaborative environment Adaptable, with the ability to act as a change catalyst and support continuous improvement initiatives Availability for occasional short-duration travel within Canada Why Join Us? At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: On-site gym with a personal trainer Employer-provided lunch of your choice Comprehensive group insurance Group RRSP plan Care & Well‑Being Activities Partial reimbursement for public transportation Employee Assistance Program …and much more. This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. We embrace diversity, ensure equity, and foster a true sense of belonging. Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.